Service Manager

4 days ago

Farnborough, United Kingdom Datum Datacentres Ltd Full time

**Location**: Farnborough (Hybrid flexible working - following probationary period)
**Salary**: Competitive base salary + Variable + standard company benefits

**Benefits**: 25 days annual leave, Life Assurance Scheme, 5 days annual study leave, Income Protection Scheme, Contributory Pension & Private Medical Scheme

**Client Service Manager**

An exciting opportunity has arisen for a motivated and enthusiastic Client Service Manager to join our team on a full-time basis, based at Cody Technology Park. Our service culture (the 'Datum difference’) is an integral part of our ethos and is at the coreof what differentiates Datum from other colocation providers. The successful applicant will be responsible for maintaining this client-centric service, while consistently striving for excellence in our client service offering. The role joins an establishedteam and full support, and training will be provided to successfully undertake the role. Reports into the head of the department and will be responsible for:

- Ensuring excellent customer service, maintaining strong relationships with customers and third-party vendors, ensuring ongoing client satisfaction. The role requires an advocate for both the client and the internal business, representing each at appropriatetimes to drive stakeholders to reach the common goal.

**Service Management**
- Creating, delivering & leading on Client Review meetings, presenting client-specific consumption and site performance against SLA’s.
- Managing the ongoing service by liaising closely with other business functions on the client’s behalf to reach project milestones.

**Solution Implementation**
- On-boarding and off-boarding of clients - liaising with the Operations team and the client to ensure a successful delivery against agreed timescales.
- Provide necessary support to new clients as part of our company concierge offering.

**Service Support**
- Manage client documentation, service desk tickets and act as an escalation point for client support issues.
- Assist with major incident activities where necessary.
- Manage client feedback and the implementation and successful delivery of SIP’s.

**Client satisfaction**
- Work closely with the necessary departments and clients of varied seniority to ensure ongoing client satisfaction.
- Assist in measuring client satisfaction by producing annual NPS surveys.

**Contract Management**
- Managing client orders and contracts in our billing tool.
- Liaising with our Finance Manager in a timely manner to notify any changes to upcoming billing.
- Liaising with our Sales team to keep abreast of any upcoming contract changes.

**Sales Support**
- Answering inbound sales queries and dealing with day-to-day sales activities.
- Assist the Sales team with management of opportunity to sale documentation.
- Manage in-house product, service & inventory directories on our business management system.

**Communications**
- Working with the Operations team to proactively drive the process for sending client communications - this includes maintenance notifications (PPMs) and general site information.

**Person**:Key to this role is the personality, confidence, and drive to take ownership of ensuring successful service management on an ongoing basis. This role is client-facing, so applicants should be personable and highly organised. Excellentwritten and verbal communication, and comfortable with communicating with a varied client base.
- Degree educated and/or relevant experience.
- Well-motivated, resilient, and tenacious individual with an eye for detail (accuracy and meticulousness is essential), while managing a varied and busy workload.
- Persuasive with good presentation and influencing skills, with the ability to retain composure and flexibility under pressure.
- Team player, relationship builder both internal and external & capable to work autonomously.
- Keen to learn and develop a professional service management career, with the ability to develop a good understanding of the Colocation space.
- Understanding of the generic messages surrounding IT, outsourcing and/or co-location selling.
- Commercially astute - able to relate to mid-level IT & business functions.
- Consistent achievement or over-achievement against targets.
- Proven experience in delivering high-quality client-centric service.
- Good understanding and experience of working with a CRM / business management system.
- Excellent IT skills and proficiency in MS Suite, particularly Word & Excel.

**Advantageous skills**:

- Experience in colocation datacentre service management.
- Basic understanding of datacentre functions and processes.
- Awareness and good understanding of accreditation processes.

  • Security Officer

    1 month ago

    Farnborough, Hampshire, United Kingdom Lodge Service Full time

    A Rewarding Career in Retail SecurityWe are seeking an ambitious Security Officer to join our retail security team in the UK.Job Summary:As a Security Officer, you will partner with store management teams to deliver exceptional customer service.A current SIA licence is required for this role.What We Offer:A competitive salary of £9.00 per hour, recognizing...

  • Service Desk Manager

    4 days ago

    Farnborough, United Kingdom Spectrum IT Recruitment Full time

    **Service Desk Manager** - **Fast-Growing technology services company**: - **Working on exciting government and MOD projects**: - **Leading a growing service desk team**: - **Up to £47,000 per annum, Farnborough based** A rare & exciting opportunity has come up with a leading communication solutions company who provide mission critical systems to some...

  • IT Service Desk Manager

    1 week ago

    Farnborough, United Kingdom Focus Resourcing Full time

    Our client in Farnborough are working with us exclusively to recruit an experienced IT Service Desk Manager to join their them on a permanent basis. You will manage the day-to-day operation of the Service Desk, manage on-going relationships with internal stakeholders and customers, and act as the point of contact for any business or customer escalations....

  • Business Services Manager

    4 days ago

    Farnborough, United Kingdom Venus Recruitment Ltd Full time

    **A new position has arisen reporting to the Operations Manager of a highly successful UK wide business. This busy, varied role will manage a business centre, ensuring customer service excellence is always provided and creating a dynamic working environmentthat attracts new business and retains existing clients.** We are looking for an outgoing,...

  • Retail Security Professional

    1 month ago

    Farnborough, Hampshire, United Kingdom Lodge Service Full time

    Lodge Security: A Leading Security ProviderJoin a dynamic retail security team with excellent career growth opportunities.About the Role:Collaborate closely with store management teams to ensure seamless operations.A valid SIA licence is essential for this position.Key Requirements:Retail/leisure experience is highly desirable but not mandatory.The...

  • Lodge Security Team Member

    1 month ago

    Farnborough, Hampshire, United Kingdom Lodge Service Full time

    Unlock Your Potential as a Retail Security GuardWe invite applications from motivated individuals to join our retail security team at Lodge Security.About the Job:In this key role, you will work collaboratively with store management teams to provide a safe and secure environment for customers.A valid SIA licence is crucial for this position.Why Choose Us:A...

  • Technical Services Manager

    2 months ago

    Farnborough, United Kingdom GRAFT RECRUITMENT Full time

    Technical service manager£65k - £70k Basic - £6.5k Car allowance, Private Healthcare, 6% pension matchedHybrid - 2/3 days in office (Surrey)- 2 days WFH/ Site visitsThe Technical Services Manager will oversee the operation, maintenance, and continuous improvement of critical infrastructure within data centres. This role ensures the delivery of reliable...

  • Infrastructure Service Manager

    4 days ago

    Farnborough, United Kingdom YourRecruit Group Full time

    **YourRecruit**are currently recruiting for an**Infrastructure Services Manager**, working for a multi award-winning financial advice business based in **Farnborough.** Our client, a successful financial advice business, are looking for an experienced **Infrastructure Services Manager** to join their established Infrastructure Services team. You will be...

  • Technical Services Manager

    2 months ago

    Farnborough, United Kingdom CV-Library Full time

    Technical service manager £65k - £70k Basic - £6.5k Car allowance, Private Healthcare, 6% pension matched Hybrid - 2/3 days in office (Surrey) - 2 days WFH/ Site visits The Technical Services Manager will oversee the operation, maintenance, and continuous improvement of critical infrastructure within data centres. This role ensures the...

  • Technical Services Manager

    1 month ago

    Farnborough, United Kingdom GRAFT RECRUITMENT LTD Full time

    Technical service manager £65k - £70k Basic - £6.5k Car allowance, Private Healthcare, 6% pension matched Hybrid - 2/3 days in office (Surrey) - 2 days WFH/ Site visits The Technical Services Manager will oversee the operation, maintenance, and continuous improvement of critical infrastructure within data centres. This role ensures the delivery of...

  • Depot Manager

    4 days ago

    Farnborough, United Kingdom Holt Automotive Recruitment Full time

    **Depot Manager / Service Manager / Aftersales Manager** **Job Title: Depot Manager / Service Manager / Aftersales Manager** **Location: Farnborough** **Salary: £50'000 to £60'000 per annum + Company Car + Benefits Package + Bonus** I am currently working with a leading commercial vehicle workshop who are seeking an experienced Depot Manager / Service...

  • Technical Services Manager

    3 weeks ago

    Farnborough, United Kingdom GRAFT RECRUITMENT LTD Full time

    Technical service manager Apply below after reading through all the details and supporting information regarding this job opportunity. £65k - £70k Basic - £6.5k Car allowance, Private Healthcare, 6% pension matched Hybrid - 2/3 days in office (Surrey)- 2 days WFH/ Site visits The Technical Services Manager will oversee the operation, maintenance,...

  • Membership Services Manager

    6 days ago

    Farnborough, United Kingdom HighPoint Full time

    **Great opportunity for an individual who has strong people management skills and experience of managing corporate memberships for a Trade body or similar B2B organisation or proven attraction and retention of key corporate accounts and strong networkingskills** The key function is the attraction and retention of members and the delivery and promotion of a...

  • Technical Service Manager

    2 weeks ago

    Farnborough, Hampshire, United Kingdom Parico Full time

    About the Role:Parico is seeking an experienced Service Manager to join our team in Farnborough. This exciting opportunity offers a competitive salary, with potential for bonus and benefits. As a Service Manager, you will be responsible for managing incident responses, producing working instructions, and ensuring SLAs are met.Key Responsibilities:Manage and...

  • Technical Services Manager

    2 weeks ago

    Farnborough, United Kingdom GRAFT RECRUITMENT LTD Full time

    Job Description Technical service manager £65k - £70k Basic - £6.5k Car allowance, Private Healthcare, 6% pension matched Hybrid - 2/3 days in office (Surrey)- 2 days WFH/ Site visits The Technical Services Manager will oversee the operation, maintenance, and continuous improvement of critical infrastructure within data centres. This role ensures the...

  • Technical Services Manager

    2 weeks ago

    farnborough, United Kingdom GRAFT RECRUITMENT LTD Full time

    Job Description Technical service manager £65k - £70k Basic - £6.5k Car allowance, Private Healthcare, 6% pension matched Hybrid - 2/3 days in office (Surrey)- 2 days WFH/ Site visits The Technical Services Manager will oversee the operation, maintenance, and continuous improvement of critical infrastructure within data centres. This role ensures the...

  • Infrastructure Services Manager

    4 days ago

    Farnborough, United Kingdom Mulberry Recruitment Full time

    **Infrastructure Services Manager** **Location : Farnborough, Hampshire\Flexible Working** **Salary : £50,000 - £70,000 + benefits** **Daily Duties** Working with employees across the company at all levels, including Senior Management and Heads of Department. Provide expert knowledge, experience and an innovative approach to support and develop the IT...

  • Technology Services Manager

    2 weeks ago

    Farnborough, Hampshire, United Kingdom TREVETT PROFESSIONAL SERVICES LTD Full time

    About the RoleTrevett Professional Services Ltd has an exciting opportunity for a Technology Services Manager to join our team in Farnborough.This permanent role offers a challenging and rewarding experience for a skilled Technical Manager looking to advance their career.You will be responsible for providing technical leadership, management, and development...

  • Engineering Services Manager

    3 weeks ago

    Farnborough, Hampshire, United Kingdom Pioneer Selection Ltd Full time

    Pioneer Selection Ltd seeks an accomplished Engineering Services Manager to join our esteemed team in Farnborough. This exciting opportunity comes with a salary of £63,000 - £68,000 and offers the ideal candidate a chance to head a committed engineering team and implement constant improvements.In this pivotal role, you will be responsible for orchestrating...

  • Service Delivery Manager Fintech}

    2 days ago

    Farnborough, United Kingdom Ernest Gordon Recruitment Limited Full time

    **Service Delivery Manager** {FinTech} Farnborough **£50,000** to **£60,000** + Company Benefits - Are you a Service Delivery Manager looking to join a fast-paced and fast expanding fintech business? Do you want a role that offers the chance to bring new ideas and processes? _ On offer is the exciting opportunity for a Service Delivery Manager to join a...