Service Desk Engineer
1 week ago
As a skilled Service Desk Engineer, you will play a vital role in delivering exceptional technical support to our clients. This position involves providing first- and second-line support, managing software licenses, and safeguarding sensitive information. We are looking for an experienced professional who can efficiently allocate technical calls to the right resolver groups.
Main Responsibilities:
- Offer top-class technical support across multiple communication channels
- Effectively log and update all calls within our IT system
- Optimize software license management, ensuring smooth ordering and distribution processes
- Protect company and customer information with the utmost care
- Swiftly allocate technical calls to the most suitable resolver groups
Essential Qualifications:
- Proven experience in an IT Service Desk environment
- Strong knowledge of Office 365 and Microsoft Azure
- Deep understanding of mobile telephony and smart devices technologies
Work Setting:
- A stable and secure permanent position
- A prestigious Defence & Security sector organization
- A well-organized and supportive on-site work environment
- A collaborative team culture promoting teamwork and growth
- An attractive employee benefits package
This position requires a full-time commitment at our Farnborough office, with adaptable working hours to accommodate staggered shifts.
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