Service Desk Engineer

1 week ago


Farnborough, Hampshire, United Kingdom Matchtech Full time
Service Desk Role
As a skilled Service Desk Engineer, you will play a vital role in delivering exceptional technical support to our clients. This position involves providing first- and second-line support, managing software licenses, and safeguarding sensitive information. We are looking for an experienced professional who can efficiently allocate technical calls to the right resolver groups.

Main Responsibilities:
  • Offer top-class technical support across multiple communication channels
  • Effectively log and update all calls within our IT system
  • Optimize software license management, ensuring smooth ordering and distribution processes
  • Protect company and customer information with the utmost care
  • Swiftly allocate technical calls to the most suitable resolver groups

Essential Qualifications:
  • Proven experience in an IT Service Desk environment
  • Strong knowledge of Office 365 and Microsoft Azure
  • Deep understanding of mobile telephony and smart devices technologies

Work Setting:
  • A stable and secure permanent position
  • A prestigious Defence & Security sector organization
  • A well-organized and supportive on-site work environment
  • A collaborative team culture promoting teamwork and growth
  • An attractive employee benefits package

This position requires a full-time commitment at our Farnborough office, with adaptable working hours to accommodate staggered shifts.
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