Front Desk Team Member

1 month ago


Farnborough, Hampshire, United Kingdom Village Hotels - Farnborough Full time

We are looking for a talented and enthusiastic Front Desk Team Member to join our team at Village Hotels - Farnborough. As a key member of our front-of-house team, you will play a vital role in delivering exceptional customer service and ensuring that our guests have an unforgettable experience.

Salary: £20,000 - £25,000 per annum

Job Description:

In this exciting role, you will be responsible for checking-in and out guests, handling room allocations, and responding to guest inquiries. You will also work closely with the Night Porter to ensure seamless communication and a smooth operation throughout the night. Your attention to detail, excellent communication skills, and ability to multitask will make you a valuable asset to our team.

Required Skills and Qualifications:

  • Excellent communication and interpersonal skills
  • Ability to work well under pressure and think on your feet
  • Basic math skills and accuracy when handling cash transactions
  • Able to work as part of a team and maintain strong relationships with colleagues
  • Previous experience in a similar role is advantageous but not essential

Benefits:

  • Complimentary Health and Wellness Membership at your home Club for you and a family member/friend worth £1,500 a year
  • Discount on all overnight stays at Village Hotels, meaning you can experience our hospitality from £35 with a friend and even grab an excellent breakfast
  • Friends and Family discounted stays from £49 including breakfast
  • 50% discount on Food and Drink purchased on or off shift at any Village Hotel Pub & Grill
  • 30% discount on and off shift in our Village Hotel Starbucks stores
  • Excellent training and development including our Rising Stars and Talent Academy programmes
  • A much more exciting way to train across several areas in the hotels, utilising our exciting Mobile Gaming training platform
  • Discounts and cashback offers on many High Street Brands and Supermarkets
  • A range of Well-being and Healthcare benefits and monthly well-being programmes for all employees to support your mental health
  • Putting your Mental Wellbeing first with Mental Health first aiders and up to 2 mental health days to utilise annually
  • Financial wellbeing support and salary drawdown via Wagestream
  • Access to our Employee Assistance Programme, offering support and counselling
  • Flexible working hours
  • A fun, supportive and inclusive work environment with regular team events
  • Excellent Reward and Recognition Incentive schemes
  • Anniversary rewards for key milestones of service
  • Electric car salary sacrifice scheme
  • Have your birthday off guaranteed
  • Discounted Health Cash plan and Sick pay Insurance
  • A host of BIG People Days to celebrate, reward and recognise our wonderful employees and their local communities
  • Enhanced maternity and paternity benefits and pay
  • Company Pension scheme
  • Life Insurance


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