IT Support Analyst

2 days ago


Farnborough, United Kingdom Redrock Consulting Ltd Full time

IT SUPPORT ANALYST - *BRAND NEW OPPORTUNITY*

**Salary**: £18,000 - £26,000 D.O.E
Location: Farnborough, England.
Key Words: Windows 10, Active Directory, Service Desk & O365
PERMANENT
The key elements of the role are:

- Serve as the first point of contact for customers seeking technical assistance
- Action, track and monitor calls within the incident management database to the point of closure
- Ensure all calls are administered in accordance with the agreed SLA's.
- Perform remote troubleshooting
- Determine the best solution based on the issue and details provided by customers
- Follow-up and update customer status and information
- Record events and problems and their resolution in Helpdesk ticketing system
- Maintain Asset Management database by updating records for each asset as and when required
- Prepare and deploy new computers to end users
- Create new users on all internal systems
- Direct unresolved issues to the next level of support
IT SUPPORT ANALYST - *BRAND NEW OPPORTUNITY*

**Salary**: £18,000 - £26,000 D.O.E
Location: Farnborough, England.
Key Words: Windows 10, Active Directory, Service Desk & O365
PERMANENT



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