Technical Support Analyst
1 week ago
We are seeking an experienced Application Support Analyst to join our 24x7 support team at Leidos. The successful candidate will be based in Farnborough and will be responsible for providing second and third-line support for our bespoke applications.
About the Role:
This is an exciting opportunity for a technical professional to join our application support team and contribute to the delivery of exceptional customer service. As an Application Support Analyst, you will work closely with our development teams to identify and resolve technical incidents, and provide proactive support to ensure our customers receive the best possible service.
Key Responsibilities:
- Provide second and third-line support for our 24/7 live service
- Maintain customer relationships and ensure that their needs are met
- Contribute to the development of our application support team's skills and knowledge
- Work closely with our line manager to identify personal development opportunities and annual goals
Requirements:
- Experience in application support for large, complex IT systems
- Ability to work well under pressure and meet tight deadlines
- Excellent communication and problem-solving skills
What We Offer:
- A competitive salary range of £45,000 - £55,000 per annum
- Opportunities for career growth and professional development
- A collaborative and dynamic work environment
- A comprehensive benefits package including contributory pension scheme, private medical insurance, and 33 days annual leave
Why Choose Leidos?
We are a leading provider of technology and engineering services, committed to making a positive impact on the world. Our team is passionate about delivering exceptional results and exceeding our customers' expectations. If you are a motivated and talented individual looking for a challenging and rewarding role, then we want to hear from you.
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