Bespoke Application Analyst

1 day ago


Farnborough, Hampshire, United Kingdom Leidos Full time

Overview

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As a Bespoke Application Analyst, you will play a critical role in providing exceptional customer experience when supporting newly developed bespoke applications.

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Estimated Salary Range: £48,000 - £65,000 per annum, depending on experience and qualifications.

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Job Description:

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The Bespoke Application Analyst will be responsible for providing second and third-line support for a 24/7 Live Service and contributing to ensuring the skills within the application support team are kept relevant to changing technologies.

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Key Responsibilities:

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  • Provide second and third-line support for a 24/7 Live Service;">
  • Support and maintain customer relationships as part of an application support team;">
  • Contribute to ensuring the skills within the application support team are kept relevant to changing technologies;">
  • Work closely with the Line Manager to identify personal development opportunities;">
  • Work closely with the Line Manager to identify and fulfill annual goals;">
  • Create and maintain detailed service support documentation relevant to the customer applications where required;">
  • Provide level 2 and 3 support for a bespoke customer application;">
  • As part of the support team, work within defined KPIs ensuring customer KPIs are aligned;">
  • As part of the support team, ensure customer and third parties are working within contractually agreed limits;">
  • Proactively work closely with other support and development teams within Leidos;">
  • Identification of continual service improvement initiatives as part of application support team;">
  • Provide proactive and reactive support for high-priority incidents while mitigating impacts to a LIVE service;">
  • Provide proactive and reactive support for high-priority incidents while mitigating impacts to multiple test environments;">
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Required Skills and Qualifications:

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Experience in application support for a large, complex, and highly available IT system;

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Ability to translate technical issues into user-friendly language;

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Proficiency in Linux/Unix, Windows, Shell scripting, and SQL;

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Knowledge of IBM hardware and software solutions, including DB and data processing solutions;

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Additional skills: Experience in identifying continual service improvement initiatives and ability to create and maintain detailed service support documentation.

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Benefits:

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We offer a competitive salary range, contributory pension scheme, private medical insurance, and 33 days annual leave (including public and privilege holidays).

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What We Do for You:

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We provide an employment package that attracts, develops, and retains only the best in talent. We offer a collaborative culture, support for your career goals, and a healthy work-life balance.

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Commitment to Diversity:

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We welcome applications from every part of the community and are committed to a truly diverse and inclusive culture.

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Who We Are:

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Leidos UK & EUROPE – we work to make the world safer, healthier, and more efficient through technology, engineering, and science.



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