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Enterprise Applications Support Specialist

2 months ago


Farnborough, Hampshire, United Kingdom Leidos Full time
Job Overview

We are seeking an experienced Enterprise Applications Support Specialist to join our team in Farnborough. As a key member of our 24/7 support team, you will be responsible for providing second and third-line support for bespoke applications.

The ideal candidate will have experience working with customers' bespoke systems, a passion for outstanding support, and the ability to investigate and resolve incidents efficiently. You will work closely with our line manager to identify personal development opportunities and contribute to ensuring the skills within the application support team remain relevant to changing technologies.

The successful candidate will also be expected to create and maintain detailed service support documentation relevant to customer applications, provide level 2 and 3 support for bespoke customer applications, and work within defined KPIs to ensure customer KPIs are aligned and avoid breaches.

Required Skills and Qualifications
  • Experience in application support for large, complex, and highly available IT systems
  • Ability to translate technical issues into user-friendly language
  • Strong knowledge of Linux/Unix, Windows, shell scripting, and SQL
  • Familiarity with IBM hardware and software solutions
Benefits
  • Competitive salary: £45,000 - £65,000 per annum
  • Contributory pension scheme
  • Private medical insurance
  • 33 days annual leave (including public and privilege holidays)
  • Access to flexible benefits, including life assurance, health schemes, gym memberships, and more
About Leidos

At Leidos, we are passionate about customer success, united as a team, and inspired to make a difference. We offer meaningful and engaging careers, a collaborative culture, and support for your career goals, all while nurturing a healthy work-life balance.