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Patient Services Assistant Team Leader

3 months ago

Birmingham, United Kingdom Modality LLP Full time

Modality LLP has a full-time vacancy for a Patient Services Assistant Team Leader. The post holder will be a high performing team leader, working across multiple sites within ModalityLLP to provide support to ensure the smooth and effective day to day running of the reception team.

We are seeking dedicated post holders to join our team and who can display our CARE values: Commitment, Accountability, Respect and Excellence.

This job is suitable for individuals who are career driven and have a passion for working in an agile manner. Managing a team of individuals and working closely with the Multisite Managers, the Patient Services Assistant Team Leader will ensure the smooth running of the day-to-day patient facing function of our front-of-house services to ensure our patients have a positive experience.

The job is not suitable to people who are not resilient to working in a fast-paced environment, working flexibly in line with ever changing demands in Community Services and the wider NHS.

**As an employee with us you can benefit from**:
Enrolment to the NHS pension scheme

Annual leave minimum 27 days, plus 8 days bank holiday pro rata

Employee discounts and benefits scheme

Education and career pathways

If you are interested in learning more, please read on.
- **Please note: Modality LLP reserves the right to close this vacancy at any time during the advertising period.**_

**Main duties of the job**

The role is an all-rounded, leadership and operational role which includes the line management of the team and a degree of patient-facing requirements. The postholder will need to be committed to providing high quality reception, administration, and support services, engaging with patients/clients confidently, providing advice and proactively signposting patients and clients to the most appropriate clinician/service. The post holder will work alongside Patient Services Assistants, interact with patients to provide, and process information in response to enquiries, concerns and requests about Modality LLP services.

You will love this job if you have a passion for delivering high quality patient services, thinking outside the box, managing a small team of individuals and you are able to de-escalate conflict and manage stressful situations whilst supporting along with the team to deliver high quality customer service.

You may not enjoy this job if you are seeking a role in which you are not a first point of contact to deal with issues which may be escalated by the Patient Services Assistants, and you are comfortable with more traditional ways of working.

**Overview of your organisation**

Modality LLP is a provider of NHS community outpatient services within a number of regions across the UK.

Our service offer and expertise includes:
14 years of experience of delivering community outpatient services

Contracts with CCGs and hospital providers

A diverse clinical workforce of consultants, GPs with extended roles, specialist nurses and allied health professionals

Delivery of over 100,000 patient consultations per year

Delivery of 1st consultations within a maximum of 4 weeks from referral from a choice of community locations, 7 days per week

**Job Types**: Full-time, Permanent

**Salary**: £24,000.00-£26,000.00 per year

**Benefits**:

- Company pension
- Employee discount
- Sick pay
- Wellness programme

Schedule:

- Monday to Friday

Work Location: In person

Reference ID: PSA TL