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Team Leader
2 months ago
Birmingham Community Healthcare NHS Foundation Trust is seeking a highly motivated and organized individual to fill the role of Team Leader within the Dental Services Division.
This is an exciting opportunity to join a dynamic team and contribute to the delivery of high-quality patient care. As a Team Leader, you will be responsible for supervising and providing daily leadership within the specialty management team, ensuring operational management and service delivery are executed efficiently.
Main Responsibilities- Work independently with minimal supervision to oversee the day-to-day management of the specialty management group.
- Coordinate resources and processes to deliver successful operational outcomes, including clinic utilization, procedure coding entry, and call answering statistics.
- Apply Human Resource policies for staff within the team, including recruitment, induction, disciplinary actions, and sickness absence monitoring.
- Proactively manage changing priorities, coordinating daily cover across the Specialty Management Group(s) to maintain service levels.
- Be the first point of contact for concerns, queries, and complaints related to operational service delivery and patient pathways.
- Ensure clinics run according to agreed clinic rules, including effective booking and maximizing clinic capacity.
- Work alongside Specialty Managers to validate patient pathways using information dashboards, maintaining high accuracy.
- Monitor and manage waiting lists, identifying problems and assessing solutions.
- Contribute to the revision of demand and capacity of clinics in accordance with agreed processes.
- Develop and maintain in-depth knowledge of all services within the Specialty Management Group, covering for colleagues and alternating between services.
- Be conversant with the National 18-week Referral to Treatment (RTT) policy and local policies to monitor compliance.
- Maintain up-to-date knowledge of targets, processes, and clinic rules, serving as a subject matter expert for the Specialty Management Group.
- Develop excellent working relationships with key business partners, stakeholders, and colleagues in other Specialty Management Groups.
- Create and disseminate operational performance reports for various audiences, including senior management meetings and specialty team meetings.
- Ensure Patient Administration Systems (PAS) are up-to-date with operational and patient information.
- Contribute to the planning and implementation of new business processes and ongoing service improvement.
- Participate in projects related to service development and evolution, ensuring relevant SOPs are implemented.
- Support the Specialty Manager in validating and authorizing clinical session cancellations, ensuring patients are communicated with effectively.
- Configure IT systems to support clinics, ensuring correct clinic code configuration and resolving issues as they arise.
- Be responsible for the storage, archiving, and disposal of patient records, liaising with external stakeholders as needed.
- Produce staff rotas and support the production of clinical rotas as required.
- Participate in the delivery of administrative tasks during periods of high demand.
- Be responsible for providing reconciliation reporting for patient-related payments.
- Report issues or complaints through the DATIX system.
- Investigate incidents related to administrative functions within the Specialty Management Group.
- Undertake audits and develop action plans to ensure compliance with data protection and agreed processes.
- Embed due diligence of data quality within the team responsible for data entry.
- Be conversant with the service specification for all services, ensuring standards for referrals and waiting time initiatives are embedded.
- Ensure staff within the Specialty Management Group have the necessary skills and ongoing training and development to deal with queries from stakeholders.
- Maintain records in the Electronic Staff Record (ESR) for all staff within the team.
- Develop and empower team members to perform to high standards and innovate.
- Establish supportive staff management arrangements and conduct personal development reviews for direct reports.
- Develop staff knowledge and skills to promote equality and diversity and address inequalities in employment and service delivery.
