Patient Services Assistant

3 months ago

Birmingham, United Kingdom Modality Partnership Full time

Modality Partnership Birmingham Division, has a part time and full-time vacancies for Patient Services Assistants (Receptionist). The postholders will work at Enki Medical Practice.

We are seeking dedicated postholders to join our team and who can display our CARE values: Commitment, Accountability, Respect and Excellence.

This job is suitable for individuals who has administrative and organisational skills and the ability to follow policies, practices and protocols.

The job is not suitable to people who are not resilient to working in a fast-paced environment, working flexibly in line with ever changing demands in Primary Care and the wider NHS. If you are interested in learning more, please read on.

**Main duties of the job**

The role is an all-rounded, patient facing and back
- office administration role; the postholder will need to confidently evidence and utilise key skills such as effective communication, excellent customer service skills, time management, and the ability to support patients with general enquiries. The postholder will work in collaboration with local divisions (including Divisional Boards) and the National Modality Business Support Team to deliver innovative ways of working to meet the strategic aims of the organisation.

The role is not a regular 9am-5pm job and is not a pure reception role; the job requires innovation, flexibility and commitment and the postholder will be required to work resourcefully as part of the team to ensure tasks are completed.

**Overview of your organisation**

We are one of the largest GP super-partnerships in the UK, serving over 450,000 patients and with a workforce of 1500+. We are unique, we are always looking at ways to improve our delivery of services through the implementation of new and innovative solutions that we can scale across the organisation. Your job is to work directly with key stakeholders to help us to harmonise ways of working and improve working practices to improve patient and staff satisfaction. Most reception roles focus on patient or customer facing responsibilities. This is a role that will equip you with a portfolio of administration skills associated with the reception back office function within Primary Care, to make sustainable changes within Primary Care.

All employees are welcomed to enrol in our employee benefits scheme and NHS pension scheme. We are committed to developing our people through education and career pathways and who align to our organisational values of CARE

**Job Types**: Full-time, Part-time, Permanent
Part-time hours: 30 per week

**Salary**: £10.42 per hour

**Benefits**:

- Sick pay
- Wellness programme

Schedule:

- Monday to Friday

Work Location: In person

Reference ID: PSA - ENKI

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