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Patient Services Administrator

2 months ago

Birmingham, United Kingdom HealthHarmonie Full time

ABOUT US

Established in 2003, HealthHarmonie has grown with the ever-changing healthcare industry and developed its presence across all the UK. We work in partnership with several NHS Clinical Commissioning Groups nationwide to provide patients with access to community services closer to their home.


ABOUT THE ROLE

The Patient Services Administrator role is fundamental to the organisation as team members are responsible for the admission of patients into the HealthHarmonie services and the discharging or onward referring of patients at the end of their care pathway with us.


The role also includes.


  • Processing the patient notes following triage, resulting in patients either being accepted into the HealthHarmonie service or onward referring them into different care providers
  • Utilising the National E-Referral Service to acknowledge referrals that are coming in
  • Update patient administration systems
  • Answering GP/hospital/Laboratory queries via telephone and email
  • Review all patient outcome reports following their HealthHarmonie appointment and action the outcome
  • Chasing laboratories for outstanding patient histology results
  • Managing departmental actions in line with department KPI's
  • Updating patient care trackers using Microsoft excel
  • Confirming patient appointments via telephone


ABOUT YOU

  • Strong organisational and administrative skills
  • Excellent written and verbal communication skills
  • Experience in working independently and as part of a team
  • Friendly and confident telephone manner
  • The ability to use their own initiative


BENEFITS

  • Full time permanent contract
  • 37.5 hours per week (Monday to Friday 8am to 4pm or 9am to 5pm)
  • Salary of £22,500 per annum which increase to £23,000 after successful completion of probation
  • Incentive quarterly bonus scheme (£250 per quarter)
  • 20 days Annual Leave + 1 day additional per year of service
  • NHS Employee Discounts
  • Annual Salary Review
  • Ongoing Support and Training
  • Excellent Career Progressions
  • Pension Scheme


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