Customer Experience Coordinator

3 months ago

Sheffield, United Kingdom BELFOR UK Ltd Full time

The position holder will have the responsibility for the management of specific services relating to Restoration/Reinstatement, ensuring the services are also profitable. They will show our customers how the BELFOR offering will meet their requirements by building confidence and persuading them that our services will best satisfy their needs in terms of quality, price and delivery, whilst at all times being fully compliant with all relevant legislation. They will be proactive in managing the WIP to ensure the required quality of work is achieved and safe working practices upheld.

**Duties**:

- Strong communications skills both verbal and written.
- All actions to be outcome driven
- Good organisational skills and housekeeping
- Team player and able to work on own initiative and self-motivation.
- Accurate data input into both BELFOR Systems, Xactware, Symbility and any other customer portals.
- Acting as the key liaison point between the customer, service centre and any contractors involved on claims, ensuring communication is precise
- Book appointments for both reactive and planned works electricians and plumbers
- Supporting customers with choosing their material choices for reinstatement works.
- Interim invoicing for reinstatement works
- Ensure SLA’s are adhered to and highlighting any issues to the Regional Operational Manager where necessary.
- To provide outstanding customer service always, remaining courteous and professional.
- Analysing and correcting financial data ensuring projected margins are accurate and PMC is updated weekly.
- Resolve customer queries and ensure any complaints are escalated to your Regional Operations Managers.
- Understanding of all contracts you are responsible for.
- Appointing and issuing purchase orders and communicating with suppliers as and when required.
- Adhere to & ensure compliance with BELFOR Health & Safety, Environment &Quality procedures for your local branch
- Flexibility to support across multiple contracts when required.
- Manage on call Rota for the region, ensuring all holidays have coverage.
- Attend training courses when requested
- Flexibility with working hours to support the needs of the team and customer demand
- Any reasonable management requests.

**Salary**: From £22,652.67 per year

**Benefits**:

- Company events
- Company pension
- Free flu jabs
- Life insurance

Schedule:

- Monday to Friday

**Experience**:

- Customer Service: 1 year (required)

Work Location: In person

Reference ID: Customer Experience Coordinator - Sheffield

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