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Customer Experience Coordinator

2 months ago

Sheffield, Sheffield, United Kingdom Elevation Recruitment Group Full time
Job Overview

We are seeking a highly skilled Customer Service Supervisor to join our team at Elevation Recruitment Group.

The ideal candidate will have a proven track record of leading and supervising customer service teams, with a strong focus on delivering exceptional customer experiences.

Key Responsibilities
  • Team Leadership: Lead and supervise a team of customer service representatives, providing guidance and support to ensure excellent service delivery.
  • Service Strategy: Develop and implement strategies to enhance the customer service experience, including process improvements and training programs.
  • Operational Management: Review daily and monthly operational reports to identify areas for improvement and implement changes as needed.
  • Customer Engagement: Monitor customer enquiries, feedback, and complaints, and manage customer complaints in a timely and professional manner.
  • Industry Expertise: Possess manufacturing industry experience and knowledge, with a strong understanding of customer service principles and practices.
What We Offer

As a Customer Service Supervisor at Elevation Recruitment Group, you will have the opportunity to work with a well-established and respected company in the industry, with a strong focus on customer satisfaction and employee development.