Resident Experience Coordinator
1 month ago
We are seeking a highly motivated and customer-focused Resident Experience Coordinator to join our team at Centrick. As a key member of our resident experience team, you will be responsible for delivering exceptional customer service and creating a welcoming environment for our residents.
Key Responsibilities:
- Manage warm leads and requests for viewings and organise lettings
- Register applications, reference prospective tenants, check ID and run immigration / Right-to-Rent checks
- Negotiate move-in dates and ensure the property is up to standard beforehand. Ensure that any issues are resolved swiftly and before date of check-in
- Negotiate tenancy renewals and rent increases
- Ensure all legislation is met before each let - EPC, legionnaires, gas safety, electrical safety, smoke and monoxide detector
- Be part of planning and organising community events and activities that cater to the diverse interests and needs of the residents
- Act as the primary point of contact for residents regarding inquiries, concerns and feedback. Deal with telephone, email and face-to-face enquiries on a day-to-day basis.
- Oversee the use and maintenance of community amenities such as the gym, common areas and recreational facilities
- Re-let marketing activities, including listing the property on the relevant portals, arranging and conducting viewings and negotiating offers
- Undertake re-let check-in inventory, check-out inspections and both interim property and site inspections
- Manage post and parcel strategies for residents, including the use of digital parcel facilities
- Maintain the property and ensure regular building upkeep, address tenant complaints, liaise with contractors to arrange regular service visits and ad-hoc repairs
What We Offer:
- Health and wellbeing support, including access to a virtual GP service and alternative therapies
- 25 days (pro rata) of holiday allowance plus bank holidays
- An enhanced pension scheme with a 5% match after a year
- An extra day off on your birthday
- Company sick pay increases with your length of service
- Study support and access to our physical academy for skills development
- 24/7 mental health support and complementary counselling sessions
- One volunteering day for charity
- Perkbox rewards and recognition platform
We are committed to creating a diverse and inclusive environment for our people, and we welcome applications from all backgrounds and walks of life. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we would love to hear from you.
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