Talent Acquisition Coordinator

4 months ago

Sheffield, United Kingdom First Customer Contact Full time

**Who are we?**

First Rail is one of the UK's most experienced rail operators, carrying more than 345m passengers across three franchises (Great Western Railway, South Western Railway, and Avanti West Coast) and our open access operators (Hull Trains and Lumo). We operate all types of passenger railways - intercity, commuter, regional and sleeper services.

First Customer Contact is part of FirstGroup, the largest rail operator in the UK and second largest bus operator in the UK outside London. FirstGroup operates services throughout the UK and Ireland, with over 30,000 employees providing services that make travel smoother and life easier. FirstGroup works hard to reduce its impact on the environment, introducing cleaner and more environmentally responsible methods of transport.

We are continually seeking ways in which to improve the experience for our customers. Our Customer Contact Centre uses industry leading systems to deliver excellent customer service and ensure that requests are speedily and effectively resolved.

Our delivery teams are responsible for a variety of customer support matters which range from processing customer compensation claims to complaints handling, group bookings and assisted/special services, quality assurance and fraud prevention and detection and retails sales to individuals and corporates.

**About the job**

The role will report to the Talent Acquisition & Engagement Manager and will oversee and complete the Recruitment for the Contact Centre in Sheffield. This will include all customer service positions and management roles that are to be recruited to. This will be a role CV sifting, screening & supporting the interview process. All administration including Right to Work checks for all new recruits.

This role will also support the recruitment for a diverse range of roles within First Rail Holdings, Evo Rail, Hull Trains, Lumo, Tram Operations & Mistral Data. This will be advertising roles, organising interviews and screening when requested.

**Your main responsibilities will be**:

- Work with the Talent Aquisition Manager to create and maintain a steady flow of talent into the business,
- Create, post, and manage job adverts and job descriptions for a range of roles within FirstGroup,
- Help the Hiring Team with recruiting methods and interview questions.
- Contact new employees and prepare onboarding sessions.
- Prepare new hire paperwork ensuring legislation requirements are met.
- Maintain a complete record of interviews and new hires on our ATS.
- Stay up to date with current recruiting methods.
- Seek and act upon constructive feedback on recruitment process and practices as part of continuous improvement,
- Execute recruitment social media communication in accordance with HR and other existing branding/marketing guidelines,
- Completing vetting checks for new recruits to the business.
- Maintaining and developing insightful reports, to drive efficiencies within the business

**As a minimum, you will need to have**:

- Proven work experience as a Recruiting/Talent Aquisition Coordinator or Recruiter
- Experience and knowledge of recruitment systems
- Hands on experience with various selection processes like phone interviews and reference checks
- Ability to conduct different types of interviews (e.g., structured, competency based and behavioural)
- Ability to use psychometric tests and other assessment tools.
- Familiarity with social media, especially LinkedIn
- Must be able to prioritise and meet tight deadlines.
- Ability to cope well under pressure.
- Have strong organisation skills.
- Strong IT skills including Excel.
- Ability to communicate effectively with all employees across First Group

**About the location**

Sheffield city centre. Ten minutes' walk from Sheffield Station, close to Tram and Bus links. Travel to other UK locations as appropriate.

**The Reward**
- 25 days Holiday plus National Bank Holidays
- Travel Offers for Bus and Rail*
- Payroll Giving - donate directly from your pay to a Charity of your Choice
- Shopping Discounts including discounts and cashback on electrical goods, your weekly shop, holidays, cinema trips, car insurance, upgrading your mobile and lots more
- All employee Share Schemes*
- Save as You Earn - gives you the opportunity to save a regular amount each month for three years. At the end of the savings period, you can use your savings to buy shares at a discounted price set at the start of the Scheme, or take your savings as cash.
- Buy as You Earn - allows you to buy shares each month, with 2 free ‘matching' shares for each 3 shares you buy. You can vary the amount you save, or stop it at any time. You need to participate in the scheme for at least 3 years in order to receive the matching shares.
- Employee Assistance Helpline - free, confidential employee support service provided by an independent provider
- _after 6 months of employment_

We value our differences such as age, gender, LGBTQIA+, ethnicity, religion, an

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