Ooh Client Manager

2 days ago

Acton, United Kingdom Zenith UK Full time

**Company Description**

**We help brands make BOLD MOVES**

Nowadays, brands want rapid, spectacular growth and they expect media to deliver it.

Clients used to give us media briefs that said "deliver 80% awareness" or "give me an impactful Christmas campaign."

Now we hear
- "Take me from 4th to 1st in my category"_
- "Help me grow 10% in a market declining 10%"_
- "Make me the most loved brand in my industry"_

These are huge asks of media, that can’t be met through tweaking the media plan of two years ago.

Decades of advertising research prove that without a big change, large brands stay large and small brands stay small.

**This is why Zenith help brands make BOLD MOVES.**

Bold moves are big, brave changes to media strategy, delivering more impact for brands and more value for consumers.

Bold moves are backed up with a solid forecast - they are a better path to growth.

Bold moves build a partnership - we believe in this approach so much we link our growth to your success.

**Bold Moves bring bigger ROI**

This approach works for our clients, our people and consumers - it’s why we are recognised as the UK’s best media agency.

**ROLE TITLE**

OOH Client Manager

**DISCIPLINE**

Client Account Leadership

**ROLE PURPOSE**

The purpose of the role is to support the Client Director in planning and account handling, manage the Client Executive and monitor their workload, as well as help develop their skill sets.

**KEY ACCOUNTABILITIES**
- Supports Client Director to deliver innovative and creative solutions to client briefs
- Executes these solutions through the communications planning process
- Project manages clients’ communications plans including timelines and budget
- Reviews plans to drive greater margin and value through innovation and better and different ways of working, with input from Client Director
- Leads smaller client accounts with advisory support from Client Director
- Builds strong client relationship as a trusted advisor to client
- Leverages internal relationships to deliver efficient service to all clients
- Ensure the team coordinate invoicing and payments process in line with contractual terms agreed
- Provides accurate plan details and updates to clients
- Manages Client Executive in their day-to-day deliverables
- Presents regularly both internally and to clients

**Qualifications**

Strong planning experience, with a good overall knowledge of Zenith products and services.

Displays professional conduct through written and verbal communication.

Responsible for the management of client accounts and relationships, with assistance from the Client Executive(s) and support of the Client Director, who will ultimately be accountable for all team outputs.

Responsible for the deliverables of the Client Executive(s) in a day-to-day capacity, with support and guidance of the Client Director.

Consistent approach to delivering results and excellent service across all clients, making full use of the resources available and managing delegation both internally and externally.

**Additional Information**

At Zenith UK, we believe that fostering an inclusive culture where all talent can thrive makes our company stronger. It enables a greater idea exchange, which fosters innovation and creativity, and enriches our perspective. We are committed to Publicis Groupe’swide variety of talent engagement and inclusion programming, and encourage our people to take an active role in continuing to drive positive change within our agency.

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