Bookings Administrator
6 months ago
**Outpatients Bookings Administrator | Competitive salary plus excellent benefits | Hove | Full Time**
Spire Montefiore Hospital are currently looking to recruit an Administrator to join our outpatients bookings team. The role is to ensure the accurate booking of patient surgical appointments using in house and Microsoft software packages.
The hours of work are flexible over 7 days a week and rostered around business activity but will ordinarily be between 9am and 5pm Monday-Friday.
At The Montefiore Hospital, we provide high-quality treatments for our patients and are extremely proud to be rated as Outstanding by the Care Quality Commission (CQC) for our private hospital care. You can get fast access to expert healthcare, from consultations and diagnosis to treatment and aftercare.
**Duties and responsibilities**
- Ensuring a meticulous attention to detail and accuracy, due to the high volume of referrals and calls the hospital manages on a daily basis.
- Cancel bookings as requested by Consultants or patients and notify all relevant departments.
- Ensuring that credit card data is captured for all patients attending the hospital.
- Receive and deal with all patient telephone queries.
**Who we're looking for**
- Someone who is highly organised and accurate and works well to tight deadlines
- Experience working in a similar fast paced environment, handling large call volumes
- Must be a good communicator, excellent telephone manner, have good computer literacy with experience and knowledge of Excel, Word and customer data bases
- Someone who works well as part of a team but also able to work with little supervision in accordance with Spire policies.
**Benefits**
We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to:
- 35 days annual leave inclusive of bank holidays
- Employer and employee contributory pension with flexible retirement options
- ‘Spire for you’ reward platform - discount and cashback for over 1000 retailers
- Free Bupa wellness screening
- Private medical insurance
- Life assurance
We commit to our employees well-being through work life balance, on-going development, support and reward.
Spire Healthcare is a leading independent hospital group in the United Kingdom and the largest in terms of revenue. From 39 hospitals and 8 clinics across England, Wales and Scotland, Spire Healthcare provides diagnostics, inpatient, day case and outpatient care.
**Spire Healthcare are proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive culture for all. Our people are our difference, it’s their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.**
About Us: At Spire Healthcare, caring is our passion. We have been putting patients at the heart of everything we do for over 25 years. We’re committed to looking after people, both patients and staff. We deliver high standards of care to our insured, self-pay and NHS patients across 39 hospitals and 33 clinics, medical centres and consulting rooms. Our successful business is led by an experienced and stable senior management team, we provide the highest quality of care through the latest medical technology, new facilities, and a focus on inspiring leadership and employee development.
We have achieved our market leading position because of our Purpose, which is to _'make a positive difference to people's lives through outstanding personalised care' _. Everyone at Spire is aligned to this purpose, which underpins a culture of respect, inclusion, passion and collaboration across our business, enabling us to achieve more than 98% of our hospitals being rated ‘Good’ or ‘Outstanding’ by the Regulators; these are sector leading standards.
About the Team: At The Montefiore Hospital, we provide high-quality treatments for our patients and are extremely proud to be rated as Outstanding by the Care Quality Commission (CQC) for our private hospital care. You can get fast access to expert healthcare, from consultations and diagnosis to treatment and aftercare.
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