Diagnostic Imaging Administrator

5 months ago

Hove, United Kingdom Spire Healthcare Ltd Full time

**Diagnostic Imaging Administrator | Spire The Montefiore Hospital | Hove | Permanent | Full time |**

To ensure the provision and maintenance of an efficient patient administration service within the hospital. To provide information to patients, consultants and other relevant departments in a timely and courteous manner.

**Duties and Responsibilities**
- Provide and maintain an efficient bookings system for all in-patients and day cases using a computerised system (SAP)
- Develop and maintain an up-to-date and accurate knowledge of Spire and other insurers' products, policies and initiatives
- Liaise with pre-authorisation team or medical insurer to ensure funding is agreed prior to patient admission date
- Respond to enquiries from patients, members of the public and consultants in a timely, courteous and efficient manner either by face to face meetings, telephone or letter. Ensure an accurate record of the communication is held
- Maintain departmental electronic and manual filing systems accurately
- Provide advice on medical coding to ensure that the hospital and consultants charge within relevant insurer guidelines
- Process patient admission letters and any associated documentation, confirming details with patients/consultants and secretaries as appropriate
- Liaise closely with patients, consultants and clinical teams in relation to any special requirements or individual requests
- Practice and maintain a high standard of confidentiality at all times and exercise absolute discretion in the use of all patient/consultant/staff information
- Provide and receive patient information, ensuring that all patient information is provided, received and recorded in accordance with the Data Protection Act and Spire policies
- Undertake any training or development as required to acquire skills and knowledge to undertake role competently
**Who we're looking for**
- Good standard of secondary education with demonstrable literacy and numeracy skills
- Understanding of medical terminology
- Knowledge of the healthcare market
- Working knowledge of SAP or a similar patient booking system
- Track record of successful delivery in a similar role, in an office and / or customer service environment
**Benefits**

We offer employed colleagues a competitive salary as well as a comprehensive benefits package which includes but is not limited to:

- 35 days annual leave inclusive of bank holidays
- Employer and employee contributory pension with flexible retirement options
- 'Spire for you' reward platform - discount and cashback for over 1000 retailers
- Free Bupa wellness screening
- Private medical insurance
- Life assurance

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