Business Support Officer

3 months ago

Sheffield, United Kingdom Sheffield Teaching Hospitals NHS Foundation Trust Full time

Are you passionate about making a difference? Do you enjoy the challenge of problem solving, show a high level of attention to detail and accuracy, able to multi-task and show an ability of forward thinking then an administration role within PhysioWorks/Staff Physio Service at Sheffield Teaching Hospitals NHS Foundation Trust (STH) may be the right position for you.

We are seeking a highly motivated and positive individual to join our team that is based in a community setting as a Band 3 Business Support Officer.

This role is to support the delivery of physiotherapy services in PhysioWorks and the Staff Physio Service which is integrated with the PhysioWorks community based MSK service and delivers clinics from the hospital based MSK therapy services departments as well as other departments across the Trust.

The administrative team is made up of 11 staff reporting to the Admin Team Leaders (Band 4).

The admin team are extremely friendly and supportive of each other, as they are often required to work under pressure to meet service deadlines that can change at short notice.

Setting goals for your own development will be seen as crucial, enabling you to be confident in your role and supporting colleagues. PhysioWorks/Staff Physio Service will support you in your development in line with service requirements.

The post holder will undertake a wide range of clerical and administrative duties using electronic patient record (SystmOne), and E-Referral Service (e-RS), and My Pathway. A knowledge and understanding of different IT packages including Excel is essential along with experience of maintaining efficient systems.

You should have word-processing skills, in order to type or format referral templates to secondary care along with typing letters dictated by clinicians using digital wave player. Excellent organisational and communication skills are required as you will have regular telephone contact with patients to assist with appointment enquiries, booking interpreters or discussing choice of provider for patients that are referred to secondary care.

The service operates between the hours 7.45am to 8.00pm Monday to Thursday and 5.00 pm on a Friday. You will be based at Graves Leisure Centre but be expected to spend some days of the week at our Firth Park Clinic office. Occasional Reception cover will be required at some of our clinic venues. Your core working hours will be between 9.00am - 5.00pm but will include a number of early (7.45am) and evening shifts (8.00pm) on a monthly rota shared with other members of the team.

You will need to demonstrate excellent administrative skills, have good time management, be able to work unsupervised and must be flexible.

You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes a firm commitment to professional development of it’s staff together with the provision of an excellent health and well-being support service.

PhysioWorks is a musculoskeletal service which manages 25,000 patients across the city of Sheffield every year. We employ over 60 staff working from locality bases, GP clinics, and exercise venues providing specialist musculoskeletal assessment and treatment within both individual and group settings. The Staff Physio Service provides specialist physiotherapy treatment programmes to staff members/clients.

Please view the attached Job Description and Person Specification documents for full details regarding this post.

This vacancy is advertised on a fixed term contract basis for the maximum period of 12 months. Where there is potential, the secondment/fixed term contract may finish early, or in the first instance, the secondment/fixed term contract may be extended due to the internal/external secondment of the substantive post holder. The fixed term contract status of the post holder will be reviewed in accordance with the Trust's legal obligations regarding fixed term contracts and secondments in relation to the substantive post holder.

Please also note any secondment must first be agreed with your current line manager.

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