Business Support Officer

3 months ago

Sheffield, United Kingdom The Sheffield Carers Centre Full time

**Recruitment Pack**

**Business Support Officer**

An Introduction from our Chief Executive Officer

I’m delighted you’re interested in joining our fantastic friendly team at Sheffield Carers Centre.

Working with us gives you the satisfaction of knowing that you are making a direct and positive difference every day to the lives of unpaid carers in our city. Sheffield Carers Centre is a highly respected organisation, known for the quality of its services, the difference it makes to the lives of carers and its commitment to raising the profile of caring.

We are a team of around 25 staff and 30 volunteers, where everyone’s contribution is valued and counts. The position of Business Support Officer will suit people that enjoy variety in their role, have experience of administration and reception work, and want to play a key role in the smooth running of a local charity that really makes a difference.

The following pages highlight some other benefits of working with us, which include flexible working and a great City Centre office space.

Yours sincerely

Chief Executive Officer

**Background Information for Applicants**

Sheffield Carers Centre was formed 29 years ago and is the city’s leading provider of services for adult unpaid carers. It is part of a vibrant voluntary sector, and a member of the national Carers Trust network. We currently employ around 25 staff and 30 volunteers who all contribute to our work.

A carer is anybody who, unpaid, looks after somebody who has care and support needs arising from disability, health conditions, mental health, old age, frailty or addiction. Carers usually look after a relative. Around 3,000 carers use our services every year.

At the end of 2021 the Carers Centre was successful in its bid to deliver the contract for the city’s Carers Service with Sheffield City Council for the next 5 years. This commenced in January 2022 and provides an excellent level of financial stability.

**Business Support Systems**:The delivery of our services depends on the effective and efficient management of essential business support systems. These include:

- Our IT system, hardware and equipment. We use standard Microsoft software, along with SharePoint for document storage and management. We use 3CX for our broadband based phone system with IT support provided by 101 Digital Solutions.
- Our case management system with 14,000 records of carers. We use Charitylog, which is a web-based system, for recording case management, data collection and reporting.

**Business Support Team**:The team provides a range of administrative support and a reception service for anyone contacting the Carers Centre. This includes inputting data about carers onto our database system (Charitylog) sending Welcome Packs to people that ‘join our community of carers’ plus processing some small grants and other payments for carers.

**Key Benefits and Terms**

**Office space**: We rent a modern, light and airy City Centre office, that has a spacious staff room and kitchen. The location is handy for shops and public transport. There is secure parking for bikes and some limited onsite parking for cars is available.

**Flexi working policy**: We are developing our approach to hybrid working and are committed to a long-term approach. All new employees will work in the office initially, with hybrid working options after a successful probation, for staff with a suitable home set up.

Please contact us if you would like further information about our current arrangements.

**Working hours**:This is a full-time role for 35 hours per week. The office is open Monday to Friday from 9am to 5pm and core hours for all employees are 10am to 4pm.

**Annual leave**:Full-time employees have 24 days for the first 5 years of service, plus 3 days off between Christmas and New Year (as the office is closed) plus 8 days bank holidays pro rata. Plus, an additional 5 days’ leave pro rata at 5 years.

**Salary: £22,000 - £26,500 **(Staff are expected to start at the bottom of the grade)

**Pension Company Contribution**:6.5%

**Health Care Cash Plan Westfield’s Health Care Cash plan level 2**

**Probationary Period**:3 months

**Job description: Business Support Officer**

**Hours**:35 hours per week

**Base**: Sheffield Carers Centre, Dearing House, Young Street, Sheffield S1 4UP

**Salary**: £22,000 - £26,500 pro rata. (Staff are expected to start at the bottom of the grade)

**Annual leave**: 24 days for the first 5 years of service, plus 3 days off between Christmas and New Year (as the office is closed) plus 8 days bank holidays pro rata. Plus, an additional 5 days’ leave pro rata at 5 years.

**Reporting to**: Head of Business Operations

**Purpose**

To provide a high quality reception service to callers, mainly via telephone, and high quality administrative support to Sheffield Carers Centre.

**Definition of a carer**

A carer is anybody who, unpaid, looks after somebody who could not manage without this

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