Senior Business Support Officer

7 months ago

Sheffield, United Kingdom Sheffield City Council Full time

Job description

**Join Sheffield City Council as a Senior Business Support Officer within Children’s Services**

Are you an experienced administrator looking to take the next step in your career? Do you possess exceptional organisational skills and a keen eye for detail? We have an exciting opportunity for a Senior Business Support Officer to join our service.

At Sheffield City Council, we pride ourselves on delivering excellence in everything we do and in Children’s Services we are dedicated to providing exceptional services to all our clients while fostering a collaborative and inclusive work environment. As a Senior Business Support Officer, you will play a crucial role in ensuring the smooth operations of our business processes.

**Key Responsibilities**:

- Provide high-level administrative support to the service, our clients, and key stakeholders.
- Day to day supervision and support for other Business Support staff as required.
- To provide efficient and effective business process & document production including complex minute taking and customer services support to internal and external customers.
- Provide effective financial monitoring and financial data reporting as required.

**Requirements**:

- 5 x GCSE or equivalent (including 1 x GCSE or equivalent in both English and Maths)
- Proven experience in a similar administrative role.
- Exceptional organizational and time management skills.
- Strong proficiency in Microsoft Office Suite and other relevant software.
- Excellent communication and interpersonal skills.
- Ability to work independently and handle confidential information with discretion.
- Strong problem-solving and decision-making abilities.
- Flexibility to adapt to changing priorities and deadlines.

**Why Join Sheffield City Council?**
- Opportunity for career growth and development.
- Collaborative and supportive work environment.
- Competitive salary.
- Chance to make a meaningful impact for vulnerable young people in Sheffield.
- Ongoing training and development opportunities.

If you are a motivated and detail-oriented individual looking for a rewarding and challenging role, this is the perfect opportunity for you. Join our team and contribute to our continued success.

**Senior Business Support Officer - Children Looked After Service Team, based in Sorby House, 42 Spital Hill, Sheffield.**

Are you interested in delivering excellent customer service and providing first class business support to a busy service? Have you got the skills we need, a positive attitude and a willingness to learn? Do you have a high level of ICT skills, a willingness to constantly review and improve our ways of working, be able to operate with a high level of numerical and verbal accuracy and have excellent customer focus and organisational skills? If so, we would like to hear from you.

Children’s Services within Sheffield City Council have a statutory duty to assume parental responsibility for a child when a care order is made due to the child's parents or family not being able to provide appropriate care for them and the child or young person becomes looked after.

The Children Looked After Business Support Service provide effective administrative duties for the Sheffield City Council wider team of Social Workers in a timely and accurate manner. The Business Support team supports the wider service with processing financial transactions, paying suppliers for good and services, meeting support and note taking, travel and other transport bookings, managing incoming calls from clients, professionals, general public & other organisations, stakeholders., The Business Support team also send and receiving electronic and physical correspondence and information management on an internal case management system. We also support with ad hoc tasks and requests from the team and management that arise on daily basis.

You will be required to demonstrate excellent IT, literacy & numeracy skills as well as good grammar & punctuation in both verbal and handwritten communications are a vital to this role. The postholder will need flexibility in order to deal with conflicting demands and support requests. There are established procedures covering all the main activities and duties of the post and the postholder will be expected to problem solve if necessary and be able to demonstrate experience of working with both internal and external customers to a high level of satisfaction. You will need accuracy and attention to detail to input data reported to authorising and regulatory bodies.

You will be required to provide cover during opening hours and work flexibly to meet the needs of the service.

We are investing in our workforce and are promoting opportunities to our under-represented groups. We value equality, diversity and inclusion and are focused on increasing the diversity of our workforce, particularly the number of Black, Asian, Minority Ethnic, Disabled and LGBTQ+ people, so that our teams reflect the co

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