Senior Call Handler
2 days ago
I am currently recruiting for a Senior Customer Administrator to work on behalf of a leading public sector organisation based in Sheffield.
**While a lot of the work can be done remotely there will be some requirements to work in the office so being within a 30-mile radius of Sheffield will be a requirement.**
**Duties will include**:
- Processing financial support schemes
- Administrating and approving Government grants for Hardship, Crisis & Isolation awards
- Working on spreadsheets and various internal systems
- Managing your own caseload
- Offering support and advice on financial support
- Directing customers to external partner as well as internal referrals
**To be successful in this role you will**:
- Be experienced within customer service
- Have experience of processing financial support claims or similar
- Have experience of dealing with difficult customers
- Be confident in providing advice to customers
- Have good decision-making skills
- Be accurate and have good attention to detail
- Have strong IT skills including the use of Microsoft Excel
- Work well as part of a larger team
**The hourly rate for this role is £13.74 and the hours of work are full time from 8am to 6pm on a rota (37 hours per week).**
What Reed can offer you as a temporary employee.
- A dedicated consultant who will act as your key point of contact during and between any bookings
- Secure & online time sheet system which is quick and easy to use
- A self-service portal to access holiday requests/ Payslips/ P45 at your own leisure
- A dedicated payroll team
- Access to free training
- Access to discount club/ healthcare/ reed rewards
- Pension /paid holiday scheme/ maternity benefits
- Contacts for other Reed consultants and divisions
- Opportunities to work with some of the UKs leading employers including local authorities, NHS and local SME's
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