Patient Support

3 weeks ago


London, United Kingdom Queenswood Medical Practice Full time

**Job overview**
The post-holder will work in a team of admin staff within the practice. They will receive and assist patients in the reception area and direct them to the appropriate service or healthcare professional in a courteous, efficient and effective way. They will project a positive and friendly image to visitors, both in person and on the telephone.

The post-holder should have previous GP receptionist experience or of working with the general public and be able to work without constant supervision.

In addition to general reception duties the post-holder, under the direction of Team Leaders, will undertake administrative duties as required.

**Main duties of the job**
Greet and assist patients both in person and on the telephone.

Take and record messages and visit requests according to the practice protocol and distribute accordingly.

Book appointments with the GPs, nurses and other health professionals.

Register patients, checking the GMS1 new patient questionnaire

Register new patients on the computer.

Make any amendments to patients details as necessary.

Book ambulances, interpreters as necessary.

Scan and file letters into computerised notes

Deal with general telephone enquiries

Undertake tasks requested by the clinical team

Process appointment requests by patients, both in person and over the telephone.

Record messages for staff, including doctors and nurses.

Record requests for home visits and repeat prescriptions.

Record the receipt and the results of laboratory reports.

**Salary**: From £10.00 per hour

**Benefits**:

- Company events
- Company pension
- On-site parking

Schedule:

- Monday to Friday
- Weekend availability

Application question(s):

- Do you have experience of working with EMIS Web?

Work Location: One location


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