Customer Service

5 days ago

Wokingham, United Kingdom NatWest Full time

Our people work differently depending on their jobs and needs. From home working to job sharing, visit the remote and flexible working page on our website to find out more.

This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.

Join us as a Customer Service - Senior Personal Banker in Workingham.
- You’ll proactively support customers, helping them realise the full benefits of our service through our digital channels, as well as helping them with more complex financial needs such as home buying and protection
- With no two days the same, you can expect lots of variety as you help us deliver a banking service that’s beyond what’s expected
- We’ll support you to achieve the Professional Bankers Certificate and build on your existing skills with a full training and development programme

**What you’ll do**:
As a Senior Personal Banker aligned to one of our branches, you’ll be in the perfect place to build great relationships with our customers, as well as proactively promoting the benefits of our growing range of digital services to simplify and enhance their banking experience.

Our customers will look to you to support them in their decisions as to how they bank with us. You'll act as a trusted expert, providing them with the knowledge they need to make the most of their money. With an emphasis on the delivery of our popular and insightful Financial Health Check you’ll make sure they're fully informed when it comes to the products and services we offer.

Day to day, you’ll be:

- Meeting and supporting customers via video banking from home or face to face in a branch
- Conducting Financial Health Checks and reviewing customer accounts
- Identifying products and services that are right for our customers, helping them to make the most of their money and savings
- Identifying opportunities to help customers with more complex needs such as mortgages, private banking, business banking and protection
- Completing outbound care calls to customers to grow and maintain the relationship

**The skills you'll need**:
We’re looking for organised, self-motivated and diligent individuals with a passion for delivering excellent customer service in every interaction. You’ll also be motivated and driven to develop your own career and meet branch and personal goals. As a trusted adviser you’ll strive to improve standards for our customers, looking for ways to make their lives easier and taking the stress out of banking.

We’ll also be looking for you to demonstrate:

- Experience of working in a customer service environment with the ability to thrive under pressure and achieve customer satisfaction
- The ability to work with and coach the branch team to acquire, grow and retain quality customer relationships via regular customer care calls
- The ability to build rapport and trust with customers in both face to face and virtual environments and provide them with the right options for their circumstances
- Excellent communication and interpersonal skills with a genuine interest building relationships
- Excellent planning and organisational skills

What else you need to know

We’re here for our customers when it’s most convenient for them so you’ll need to be flexible

Hours
- Full time - 35hrs
- Permanent
- Flexibility to work hours between 08:00 - 20:00
- You’ll have options to enable a suitable balance of working from home and in the branch, we will need you to be branch based at times so you can connect and learn with colleagues. Working from home kit can be provided
- Typically, your working hours will align to our customer opening hours, with some Saturdays and evenings included, we will discuss your specific working pattern in more detail at interview

You'll enjoy a comprehensive structured training programme, and on-going coaching and support to enhance your development and open up progression opportunities. When you're ready and have mastered your current role, we’ll help take your career to the next level.

This role is not eligible for Skilled Worker Visa sponsorship so applicants must have an alternative form of right to work in the UK.

  • Customer Service Advisor

    4 days ago

    Wokingham, United Kingdom Reed Business Support Full time

    **Customer Service Advisor** **Location - fully office based in Finchampstead** **Salary: £20,000 - £22,000** **Hours: Monday to Friday 9-5:30pm.** **Holiday Allowance: 20 days plus bank holidays** Do you have previous Customer Service experience? My client, based in Finchampstead, is looking for a passionate Customer Service Advisor to join their...

  • Customer Service Associate

    4 weeks ago

    Wokingham, Wokingham, United Kingdom Pet Family Limited Full time

    Job SummaryWe are seeking a Customer Service Associate to join our Wokingham store. As a Customer Service Associate, you will be responsible for delivering exceptional customer service and ensuring that our customers have a great experience when shopping with us.Main ResponsibilitiesDelivering exceptional customer service and going the extra mile for every...

  • Customer Service Advisor

    4 days ago

    Wokingham, United Kingdom Reed Business Support Full time

    **Are you passionate about customer service? Do you look to go the extra mile? If so please read on!** My client, based in Finchampstead, is looking for a passionate Customer Service Advisor to join their family run business on a permanent basis. You will be given full training and development. Important info. you need to know **Job Title: Customer...

  • Customer Service Advisor

    7 months ago

    Wokingham, United Kingdom Austin Clark Recruitment Limited Full time

    A leading business based in Winnersh is looking to recruit a Customer Services Advisor to join their busy, friendly team. This is such a lovely role, talking to and helping customers, it will give you a real sense of doing a good job at the end of the day. The Customer Services Advisors aim is to deliver world class support to internal and external...

  • Customer Service Advisor

    1 week ago

    Wokingham, United Kingdom Page Personnel Finance Full time

    The Customer Service Advisor will be responsible for providing a high level of customer service to clients in the day-to-day management of customer service daily work flow. **Client Details** My client is a well-known organisation based in Wokingham. **Description** The key responsibilities of a Customer Service Advisor are: - Maintain external...

  • Customer Service Advisor

    4 days ago

    Wokingham, United Kingdom Focus Resourcing Full time

    Our prestigious client based in Winnersh has a great opportunity to join their customer service team as a Customer Service Advisor. You will be responsible for ensuring that all customer needs are promptly met to maintain an excellent level of service. **Responsibilities**: - Process orders, advise customers of the status of orders, stock levels and ETA of...

  • Customer Services Administrator

    6 days ago

    Wokingham, United Kingdom Additional Resources Ltd Full time

    **Customer Services Administrator.** **Salary £24,000 - £26,000 DOE** **Location: Wokingham, Kent** **Must have prior experience in an office-based customer service and administration role.** My client is looking for an ambitious, **experienced Customer Services Administrator** to join their team & assist the Customer Service Manager, in ensuring that...

  • Customer Service Advisor

    2 days ago

    Wokingham, United Kingdom Remarkable Jobs Full time

    **Customer Service Advisor** **Location: Wokingham, Berkshire** **Salary: Depending on experience + excellent benefits** **Full-time/Permanent** Remarkable Jobs are currently working with a leading organisation, who are a leader in the aggregate industry and associated operations in demolition and construction. Our client is looking for a Customer...

  • Customer Service Representative

    5 days ago

    Wokingham, Wokingham, United Kingdom Squires Garden Centres Full time

    Career Opportunity:Squires Garden Centres is committed to helping its employees achieve their full potential and reach their career goals. We are currently seeking a Customer Service Representative to join our team in the restaurant.About the Role:The successful candidate will be responsible for providing exceptional customer service to all visitors to the...

  • Customer Service Executive

    7 months ago

    Wokingham, United Kingdom Nexo Recruitment Ltd Full time

    A rare and exciting opportunity has arisen for an office based, Permanent Customer Service Executive to join an organisation who have been a leader in the energy efficiency market for over 40 years with £45m turnover, 75 members of staff with customers nationwide serviced from newly refurbished offices in Finchampstead, Berkshire. Full and Thorough training...

  • Customer Services Administrator

    2 hours ago

    Wokingham, United Kingdom Additional Resources Ltd Full time

    **Customer Services Administrator** **Location: Wokingham** **Salary: £22,000 - £25,000 DOE** **Hours**:Monday - Friday, 8.15am - 4.45pm** My client in Wokingham is looking for an experienced **Customer Services Administrator to cover Maternity leave**. This will be for a **minimum of 8 - 12 months.** To assist the Customer Service Manager, in...

  • Customer Service Administrator

    2 days ago

    Wokingham, United Kingdom Kaplan UK Full time

    Location: Wokingham Reports to: UK Sales Manager, Kaplan Publishing **Kaplan Publishing is a market-leading provider of approved study materials for** **accountancy and finance courses, supplying publications and learning resources to** **training providers and educational institutions all over the world. We are currently** **looking for a Customer...

  • Customer Service Adviser

    4 days ago

    Wokingham, United Kingdom Search Consultancy Full time

    Customer Service Advisor - Wokingham - £19,942.02 - Perm Role **Plus £ 1,000 bonus after passing probation ** We are recruiting for a client based in Wokingham who are looking for outstanding Customer service advisors. This is a fantastic opportunity to work for an award winning company handling customer service calls inbound from people wanting to...

  • Customer Service Advisor

    7 months ago

    Wokingham, United Kingdom Leaders Romans Group Full time

    **Job Title**: Customer Service Advisor **Location**:Crowthorne House **Brand**: Leaders Romans Group **Salary**: Base and Commission **Hours**:Monday-Thursday 9:00am-6:00pm Friday 9:00am-5:30pm and 1 in 3 Saturdays 9:00am-1:00pm with half day off in lieu. **Brand**: LRG are an award-winning national property company, who are going through exciting...

  • Customer Service Representative

    3 weeks ago

    Wokingham, Wokingham, United Kingdom Squires Garden Centres Full time

    Squires Garden Centres: Customer Service RoleWe are seeking a friendly and approachable individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer service, ensuring that every guest has a memorable experience at our garden centre.Your key responsibilities will include:Welcoming...

  • Customer Service Administrator

    7 months ago

    Wokingham, United Kingdom The Recruiters Room Full time

    **CUSTOMER SERVICE ADMINISTRATOR**: - **£23,000**: - **PERMANENT**: - **WOKINGHAM** Our client based in Wokingham have an exciting opportunity and are seeking a Customer Service Administrator to join their team. The purpose of the Customer Service Administrator role is to provide high quality telephone and administrative services in an efficient,...

  • Customer Service Administrator

    6 days ago

    Wokingham, United Kingdom Mulberry Recruitment Full time

    **Customer Service Administrator** **Location: Wokingham** **Salary: £20,000-£24,000 + Bonus** My client who are based in Wokingham are looking for an enthusiastic Customer Service Administrator to join their team. Due to continued company growth, they are looking for someone with great initiative, confidence and a passion to succeed. You will serve as...

  • Customer Service Advisor

    7 months ago

    Wokingham, United Kingdom Leaders Romans Group Full time

    **Job Title**: Customer Advisor **Location**: Wokingham **Brand**: Leaders Romans Group **Salary**: £25,000 OTE, uncapped commission. **Hours**: Monday-Thursday 9:00am-6:00pm Friday 9:00am-5:30pm LRG are an award-winning national property company, who are going through exciting periods of growth and offer tailored training and development programmes at...

  • Customer Service Administrator

    2 days ago

    Wokingham, United Kingdom InstaGroup Ltd Full time

    At Insta Group we are recognised nationally for our experience, technical knowledge and expertise. You will be a confident individual in offering great customer service to our clients as well as being a comfortable sales professional possessing excellent communication skills. The Customer Service Administrator is responsible for the customer satisfaction...

  • Customer Service Administrator

    7 months ago

    Wokingham, United Kingdom The Recruiters Room Full time

    **CUSTOMER SERVICE ADMINISTRATOR**: - **£23,000**: - **PERMANENT**: - **WOKINGHAM** Our client based in Wokingham have an exciting opportunity and are seeking a Customer Service Administrator to join their team. The purpose of the Customer Service Administrator role is to provide high quality telephone and administrative services in an efficient,...