Customer Service Executive

1 week ago

Wokingham, United Kingdom Nexo Recruitment Ltd Full time

A rare and exciting opportunity has arisen for an office based, Permanent Customer Service Executive to join an organisation who have been a leader in the energy efficiency market for over 40 years with £45m turnover, 75 members of staff with customers nationwide serviced from newly refurbished offices in Finchampstead, Berkshire. Full and Thorough training will be given for the Customer Service Executive position.
- You will be the point of contact between my client and their customers, building exceptional relationships with our existing customer base, always being proactive, assisting with queries, placing orders, and consistently maintaining a strong customer focus
- Resolving customer queries and updating/sending customer order trackers in a timely manner
- Processing orders/invoices in a timely manner using Microsoft NAV system
- Updating Microsoft NAV system with price changes and monitoring the customer database
- Co-ordinating all customer product sample requests
- Support the field based technical team with the customer approval processes
- Being a proud and passionate ambassador of the business, promoting our Vision and Values at all times.

**Key requirements for this Customer Service Executive role are**:

- Experience in a similar role
- Demonstrate that you are able to achieve and exceed company and individual targets/KPIs
- Confidence in presenting new ideas and initiatives to internal and external stakeholders
- The ability to communicate to people at all levels, building rapport and growing customer relationships
- Drive and ambition to work as a member of the team while retaining the ability to work off personal initiative
- Confident, outgoing personality is a must
- Proactive attitude with strong work ethic
- Excellent written and verbal communication skills
- Strong attention to detail
- Good knowledge of Microsoft packages
- Be willing and able to multitask and assist colleagues where necessary
- Must be able to drive
- What we offer in return as a Customer Service Executive**:Excellent salary up to £30,000 per annum ** 12% annual performance bonus **Up to 6% pension contribution ** 25 days leave, increasing to 28 days after 5 years’ service **£600 annual personal development and training budget ** Electric car salary sacrifice scheme **Regular staff events ** Company laptop and mobile provided.

Must have driving licence and own vehicle to travel to the offices in Finchampstead, Wokingham.

**Job Type**: Permanent

**Salary**: £28,000.00-£30,000.00 per year

Schedule:

- Monday to Friday

Supplemental pay types:

- Performance bonus

Application question(s):

- Must have own vehicle to travel to the offices daily in Finchampstead.

Do you have your own vehicle?

**Experience**:

- Customer service: 2 years (preferred)

Licence/Certification:

- Driving Licence (required)

Work Location: In person

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