Customer Service Advisor

2 days ago


Wokingham, United Kingdom Reed Business Support Full time

**Customer Service Advisor**

**Location - fully office based in Finchampstead**

**Salary: £20,000 - £22,000**

**Hours: Monday to Friday 9-5:30pm.**

**Holiday Allowance: 20 days plus bank holidays**

Do you have previous Customer Service experience?

My client, based in Finchampstead, is looking for a passionate Customer Service Advisor to join their team on a permanent basis. The role is full time Monday to Friday.

You will be given full training and development.

Duties include:

- Manage customer orders, organise processing queues and arrange additional services.
- Liaising with customers after an order has been placed, arranging deliveries, and providing delivery/shipping updates.
- Liaising with the workshop and office staff regarding customer orders.
- Maintain and develop customer relationships.
- Resolve issues and deal with customer complaints.
- Adding customer details onto our sales operations system accurately with all relevant information in a timely manner.

Essential Criteria:

- Previous Customer Service experience
- Always puts the customer first
- Attention to detail is a must
- Great listening skills and
- A can-do attitude
- Highly organised



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