Customer Service Advisor
7 months ago
A leading business based in Winnersh is looking to recruit a Customer Services Advisor to join their busy, friendly team.
This is such a lovely role, talking to and helping customers, it will give you a real sense of doing a good job at the end of the day. The Customer Services Advisors aim is to deliver world class support to internal and external customers whilst promoting the products and services of the company.
The Customer Service teams are responsible for processing sample requests in an efficient and timely manner and will support other customer service functions.
Job Responsibilities.
- Set up all customers onto the computer System
- Manage and process sample requests and ensure proactive follow-up with customers experiencing issues
- Make outbound calls at certain times throughout the process to ensure the customers are happy. Escalate any issues if required.
- Help customers with alternative products if needed, educating them on the products they are using.
- Actively promote home delivery service with all potential customers
- Support Sales and Marketing teams at external events
- Handling sensitive issues and phone calls in an empathetic manner
- Develop key relationships with all customers
- Following client confidentially guidelines
Previous Customer Services experience is essential for this role. You must be empathetic and client focused.
Salaries up to £25,000 + 7.5% performance related bonus, Hours are Monday - Friday 8.30am - 5pm. 25 days holiday, free parking, healthcare, pension, etc
**Salary**:£25,000.00 per year
**Job Types**: Full-time, Permanent
**Salary**: £25,000.00 per year
**Benefits**:
- Company pension
- Cycle to work scheme
- Free parking
- Life insurance
- On-site parking
- Private medical insurance
Schedule:
- Day shift
- Monday to Friday
Supplemental pay types:
- Yearly bonus
Work Location: In person
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