Senior Customer Account Executive
4 months ago
**Senior Customer Account Executive**
**Onsite in Wokingham**
**Full Time (Monday to Friday)**
We are looking for a Senior Customer Account Executive to join our UK Customer Service Department to provide the very best service to aviation customers across UK.
The role of Customer Executive will work collaboratively with a range of stakeholders, you will form part of a company wide team providing effective solutions to our customers aircraft safety equipment requirements.
The role is an integral part of Avia Technique’s success liaising with other departments in a proactive manner to gain responses and real time updates for customers; in turn providing the very best customer service.
**Key responsibilities and accountabilities**:
- Regular communication with the workshops logistics and all other departments in order to provide updates to customers.
- Raise and send all quotes as a department in line with the departmental turnaround target of 0.5 days.
- Raise weekly status reports for our top 20 customers and any other customers as requested and conduct status/progress/update/contact calls weekly or bi-weekly as agreed with the customer.
- Ensure that any other office duties assigned are carried out on time daily.
- Assist with other administration tasks as required.
**Requirements**:
- Minimum of 2 years’ experience of working in a similar role
- Good Computer Skills including Microsoft Office
- Excellent attention to detail
- Excellent communication and numeracy skills
- Strong prioritisation skills and ability to manage own workload
- Self-motivated
- Prepared to learn new skills and work on own initiative
- Great verbal communication skills
- Ability to work in a fast-paced environment
We are a great company to work for and have been awarded Investors In People (IIP) Gold so come and find out more
**Job Types**: Full-time, Permanent
Pay: £27,000.00-£28,000.00 per year
**Benefits**:
- Company pension
- Cycle to work scheme
- Health & wellbeing programme
- On-site parking
- Private medical insurance
Schedule:
- Day shift
- Monday to Friday
- No weekends
Supplemental pay types:
- Bonus scheme
Work Location: In person
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