Administrative Assistant

5 months ago

Bristol, United Kingdom DAC Beachcroft Full time

Job Introduction
DAC Beachcroft has an exciting opportunity for an experience administrator to join our Clinical Risk cluster as an Administrative Assistant. This role is full-time, permanent and based out of our Bristol office.

The role provides administrative and file management support across the team. Work will come either directly from the lawyer or through the Team Leader or Secretaries. The role is accountable for establishing and maintaining an ongoing service-based relationship with the team they support recognising and translating the needs and expectations into a responsive service.

Main Responsibilities
**_ Client Relationship Management_**
- Taking instruction to undertake admin tasks relating to client relationship management.
- Responsible for ensuring current knowledge of client specific protocols and processes, and building these into current practices.

**_Administrative_**
- Excel essential
- Registering CRU Certificates
- Credit control
- File opening - ensuring matters are set up on case management system and accounts system in line with clients’ SLA.
- Checking incoming post - ensuring saved to VisualFiles, named correctly, shown to fee earner if applicable) and then put in to OGC or post cupboard
- Undertake all file closing/archiving procedures ensuring compliant at all times.
- Maintain accurate management and client information on an ongoing basis, in line with client and location protocols.
- Handle confidential information in line with the firm’s data security protocols.
- Electronic File History Bundling and sending to costs draftsman using PDF docs binder and Sharefile.
- Uploading to client's case management systems.
- Downloading and checking medical records and radiology and logging the same.
- Support for ad hoc duties

**_Communication_**
- Liaising with fellow team members on workloads and ensure deadlines are consistently met.
- Answering internal calls for other members of the team.
- Liaising with and taking direction from your Team Leader and lawyers.

**_Financial_**
- Assisting with expenses as required.
- Checking accounts system

**_Processing_**
- Responsible for managing priorities and workloads to ensure deadlines are met. Liaising with Team Leader where challenges arise.
- Checking client and internal data for accuracy.
- Ensuring compliance with firm wide/department policies and procedures.

**_Customer Service_**
- Attending team meetings.
- Liaising with lawyers and Team Leader to take instruction and liaise on work requirements.
- Consistently and appropriately update service users on progress where appropriate.
- Regularly offer assistance wherever possible.

**_Firm wide:_**
- Understands DAC Beachcroft is an international firm. Works with awareness of this structure to operate as one team/brand.
- Actively operates in the best interests of the firm at all times internally and externally.
- Operates in a regulated environment, effectively managing risk and compliance issues including data security.
- Relevant office-based administration experience.
- An aptitude for administration management and processes, with experience of working with document management/case management systems.
- Intermediate knowledge of Microsoft Office.
- An effective communicator with the ability to liaise with internal and external clients in a professional manner; striving to provide exceptional service at all times.
- Good organisational skills and ability to manage own time effectively within a fast-paced environment.
- Conscientious, taking personal responsibility for own work and accountability for its delivery and quality.
- Positive can-do attitude with the ability to adapt to change.
- Excellent attention to detail.
- Customer/client service focused.
- Proactive, professional and flexible approach to work.
- Keen to develop over a period of time with a willingness and ability to learn.
- Excellent team player, sharing in team goals to provide excellent quality and efficiency of service, with a willingness to take on new responsibilities and challenges.

About The Company
We are a leading international legal business with over 2,900 colleagues and a diverse range of capabilities. We have 11 offices in the UK as well as offices in Dublin, Madrid, Paris, Milan, Rome, Singapore, Argentina Chile, Colombia, Mexico and Miami. We also have associations/alliances with firms in Malaysia, Brazil, Peru, Central America, the USA, Australia and Germany.

We are a broad-based commercial firm with a strong heritage in insurance, health and real estate. This is complemented by a fast-growing Business Advisory capability. We represent a wide range of clients, ranging from household names to government departments and NHS bodies. We act for all of the UK’s top-ten insurers, we are market leaders in the provision of strategic, commercial and regulatory advice to providers and commissioners in the health sector, and in real estate we advise all of the UK’s top-12 housebuilders.

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