Customer Service

2 weeks ago


Edinburgh, United Kingdom Search Consultancy Full time

Customer Service Advisor

Edinburgh - £23000 (Hybrid 2 days from home 3 in the modern office).

Other key experience we're looking for includes:
In return we are offering you a competitive salary of £23000 working in modern offices at Edinburgh Gyle. Full training, a casual dress code so you always feel comfortable and an environment where your feedback and ideas are listened too.

Key Responsibilities:

- Taking control of situations and thinking on your feet to make smart decisions in order to resolve customer queries.
- Understanding customer's needs so as to be able to deliver the best solution for each of them in line with our key performance indicators
- Working independently to find information to exceed customers expectations and educate yourself
- Navigating multiple systems simultaneously in order to update e-records promptly and accurately
- Proactively provide support and assistance to colleagues and work together as a team to provide feedback and suggestions to help the company grow & retain its customer base
- Maintain confidentiality in receiving and recording payments and reporting any discrepancies regarding information or system faults in line with operational procedure



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