Customer Service Assistant

3 weeks ago


Edinburgh, United Kingdom Unity Ltd Full time

**Customer Service Assistant**:
**About Us**:
Unity is a leading company dedicated to providing exceptional products and services to our valued customers. With a strong commitment to customer satisfaction, we strive to create positive experiences at every touchpoint. If you are passionate about delivering exceptional customer service and thrive in a dynamic retail environment, we want to hear from you

**Overview**:
**Key Responsibilities**:

- Resolve customer complaints and concerns effectively and efficiently, striving for first-contact resolution whenever possible.
- Utilise company systems and resources to accurately document customer interactions and resolutions.
- Collaborate with other team members and departments to ensure seamless customer experiences.
- Identify opportunities for process improvements and escalate complex issues to appropriate channels as needed.
- Maintain a positive and professional attitude while adhering to company policies and procedures.

**Qualifications**:

- Previous experience in customer service, preferably in a retail or hospitality environment.
- Strong verbal and written communication skills.
- Ability to multitask and prioritise in a fast-paced environment.
- Excellent problem-solving skills with a focus on finding solutions.

**Benefits**:

- Competitive salary commensurate with experience and growth.
- Opportunities for career growth and advancement within the company.
- Positive and supportive work environment with a diverse and inclusive team.

**Job Types**: Full-time, Part-time, Graduate

**Salary**: £22,330.00-£23,000.00 per year

Expected hours: No less than 25 per week

**Benefits**:

- Company events
- Company pension
- Gym membership

Schedule:

- Flexitime
- Monday to Friday

Supplemental pay types:

- Signing bonus
- Yearly bonus

Ability to commute/relocate:

- Edinburgh, City of Edinburgh: reliably commute or plan to relocate before starting work (preferred)

**Education**:

- GCSE or equivalent (preferred)

Work Location: In person

Application deadline: 25/03/2024
Expected start date: 01/04/2024



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