Customer Service Assistant

3 weeks ago


Edinburgh, United Kingdom CSP U.K. LTD Full time

We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers and ensuring their satisfaction.

**Duties**:

- Analyse customer needs and recommend appropriate solutions or upsell additional products or services.
- Maintain accurate and detailed records of customer interactions and transactions using data entry systems.
- Provide excellent phone etiquette by answering calls promptly, professionally, and with a friendly demeanour.
- Assist customers in both English and Spanish, utilizing your bilingual skills to effectively communicate with a diverse customer base.
- Demonstrate strong problem-solving skills to resolve customer complaints or concerns in a timely manner.
- Collaborate with other team members to ensure consistent delivery of exceptional customer service.

**Qualifications**:

- Excellent verbal and written communication skills
- Strong analytical skills to assess customer needs and provide appropriate solutions.
- Ability to multitask, prioritise, and manage time effectively in a fast-paced environment.
- Demonstrated ability to work well within a team and collaborate effectively.
- Exceptional phone etiquette with the ability to remain calm and professional under pressure.

Join our team of dedicated professionals who are committed to providing outstanding customer service.

Pay: From £23,562.86 per year

**Benefits**:

- Company events
- On-site parking
- Paid volunteer time
- Sabbatical
- Sick pay

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to commute/relocate:

- Edinburgh: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

Application deadline: 09/05/2024


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