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Customer Service Assistant

3 months ago

Edinburgh, United Kingdom Novah Group Limited Full time

Novah Group Limited is seeking dedicated individuals to join our team as Customer Service Assistants. In this role, you will play a crucial role in supporting our clients during busy periods, ensuring exceptional customer service and satisfaction. As a Customer Service Assistant, you will be responsible for maintaining a positive and welcoming atmosphere for our customers while efficiently managing queues and facilitating smooth operations.

**Responsibilities**:

- Provide outstanding customer service to all clients, addressing inquiries, resolving issues, and ensuring a positive experience.
- Manage queues and direct customers to the appropriate service areas, keeping lines moving efficiently.
- Assist customers with check-in procedures, ticketing, and other service-related tasks as needed.
- Maintain a clean and organized workspace, adhering to company cleanliness and safety standards.
- Communicate effectively with team members and supervisors to coordinate tasks and address any issues that arise.
- Adhere to company policies and procedures, including those related to customer service, safety, and security.
- Participate in training programs to enhance skills and knowledge related to customer service and job responsibilities.
- Perform other duties as assigned by management to support the overall operation and customer experience.

**Requirements**:

- Excellent customer service skills with a friendly and professional demeanor.
- Fluent English speaking and communication skills.
- Ability to work effectively in a fast-paced environment and remain calm under pressure.
- Strong interpersonal skills with the ability to interact positively with a diverse range of customers and team members.
- Willingness to undergo an extensive background check as part of the hiring process.
- Ability to stand for extended periods and work on your feet throughout the shift.
- Flexibility to work varied shifts, including evenings, weekends, and holidays as needed.
- Must be punctual, reliable, and committed to providing exceptional service to our customers.
- Previous experience in customer service, hospitality, or a related field is preferred but not required.

**Benefits**:

- Paid breaks to ensure rest and rejuvenation during shifts.
- Comprehensive training provided to equip you with the skills and knowledge needed for success.
- Opportunities for advancement and professional growth within the company.
- Competitive compensation package with benefits for eligible employees.

**Eligibility Criteria**:
**5 years employment history**

**Right to work**

**Proof of Identification**

**Basic Disclosure**

**Job Type**: Temporary contract
Contract length: 4 months

Pay: £12.00 per hour

Expected hours: No less than 48 per week

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- 12 hour shift
- Day shift
- Monday to Friday
- Night shift
- Overtime
- Weekend availability

Supplemental pay types:

- Bonus scheme

Application question(s):

- Do you have 5 years employment History?

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

Application deadline: 01/05/2024