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General Clinical Administrator

2 months ago

Nottingham, United Kingdom Nottingham University Hospitals NHS Trust Full time

**Band 2**:
**Main area**
- Diabetes and Endocrinology

**Grade**
- Band 2

**Contract**
- Permanent

**Hours**
- Part time - 21.5 hours per week (Monday to Wednesday some days 8-4pm and others 9-5pm.)

**Job ref**
- 164-5984339

**Site**
- City Campus

**Town**
- Nottingham

**Salary**
- £22,383 per annum

**Salary period**
- Yearly

**Closing**
- 08/03/2024 23:59

**Job overview**:
An opportunity has arisen for a part-time General Clinical Administrator to join our busy reception team in Diabetes Services at Dundee House. This post is predominantly based at City Campus of Nottingham University Hospitals NHS trust with flexibility to cover at QMC campus at times.

We are looking for an enthusiastic and conscientious team player who has previous office based experience.

You must be well organised, be able to prioritise workloads and use your initiative.

You will also need to be able to demonstrate a clear understanding of confidentiality issues, be well motivated and reliable

**Main duties of the job**:
Welcoming patients and booking them in

Preparing patient notes in a timely manner.

Retrieval of patient notes from file storage areas, filing, printing/photocopying/scanning and data entry/typing

Completing outcomes and making appointments

Receiving telephone calls and taking messages

Making phone calls to patients to book appointments

**Working for our organisation**:
With over 20,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation.

Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career

The Diabetes and Endocrinology multi-disciplinary team is welcoming and friendly and we support staff to develop and learn within their role.

**Detailed job description and main responsibilities**:
Ensure all patient notes are prepared in line with Trust Standard guidelines and key performance indicators including current paper records or thin folders that will support DHR requirements.

Printing clinic lists from Careflow

Photocopying/scanning as required.

Dealing appropriately with enquiries, by telephone and in person, from staff and the general public, seeking advice or referring elsewhere if necessary.

Ensuring all outcomes are recorded accurately and timely.

Keep personally updated and be able to advise patients in relation to peripheral services available, i.e. transport, interpreting services etc.

Being able to competently use Hospital IT systems and other information technology systems and participate in training programmes to develop and update personal skills to meet the needs of the department.

Maintaining a tidy and safe working environment, reporting any hazards or faults timely and appropriately**_._**

Keeping file areas clear and tidy.

Ensuring patient notes are filed correctly.

Presenting a professional, polite and courteous attitude at all times and be appropriately dressed when on duty.

Undertaking any other duties, which may reasonably be required.

For more information please refer to Job description and Person Specification

**Person specification**:
**Training and Qualifications**:
**Essential criteria**:

- A-C grade GCSEs or equivalent including English and Maths
- Experience of microsoft packages

**Experience**:
**Essential criteria**:

- Proven experience in an office based administrative or clerical role
- Experience of team working

**Communication and Relationship Skills**:
**Essential criteria**:

- Ability to communicate in a clear and effective manner
- Ability to develop good working relationships

**Analytical and Judgment skills**:
**Essential criteria**:

- Able to use judgement to make decisions in order to resolve problems
- Understand the importance of confidentiality

**Planning and Organisation**:
**Essential criteria**:

- Able to plan and organise own time and prioritise own tasks

**Physical Skills**:
**Essential criteria**:

- Ability to be able to retrieve files from shelving using appropriate equipment.
- _________________________________________

Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at the NUH we will endeavour to turn your job into a career

**Salary**: The quoted salary will be on a pro rata basis for part time workers.

Disability Confidence: All applicants who have declared a disability and who meet the essential criteria for the post will be shortlisted.

At Risk of redundancy: NHS employees within the East Mid

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