Transport Administrator

1 week ago

Maidstone, United Kingdom Kent and Medway NHS and Social Care Partnership Trust Full time

This newly created post will be supporting the Transport Lead and Transport Admin Co-Ordinator to centralise patient transport bookings across KMPT Services providing an opportunity to be innovative, and share ideas to develop and embed the team.

Some working flexibly / from home can also be accommodated.

Previous applicant need not apply.

The post holder will play a key role in representing the service on the telephone. They should be professional, personable and adaptable, with a conscientious approach to the potentially changing needs of the team.

This post would suite someone with skills in administration, communication, data collection and a keen interest in patient experience.

Come and work with us in the Garden of England where we combine exceptional professional development opportunities with a tremendous quality of life.

We are Kent and Medway NHS and Social Care Partnership Trust (KMPT), providing mental health, learning disability and specialist services, serving 1.8 million people across the county.

The Trust (rated Good overall by the CQC and Outstanding for care) has 3,283 staff working in 66 buildings across 33 locations, covering an area of 1,450 square miles.

You will be joining friendly, passionate colleagues, rich in their diversity, who are committed to providing excellent care to our service users and their loved ones.

The nature of our work attracts kindness and compassion as standard and everyone from our cleaners and porters to the chief executive and chairman are recognised as playing a vital role in providing an exemplary service.

**Key responsibilities will include**:

- Management of all incoming calls to the Transport service, using a prescribed screening tool
- To remain patient focused and actively liaise with Acute Services to support with the booking of patient transport
- Communicating with internal and external stakeholders to build on partnership working and improve transport pathways
- Assisting in data collection
- Supporting the Transport Co-Ordinator to develop and improve processes in line with KMPTs strategy to continuous improvement and patient experience.
- Demonstrate professional communication and an ability to problem solve
- A variety of administrative tasks including typing documents, preparation of correspondence, customer service, data management, supporting business agendas, diary maintenance, scheduling meetings, and taking minutes.

Please see job description for full details.

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