Current jobs related to Help Desk Operator - East Kilbride - Virtual FM Limited

  • Help Desk Supervisor

    4 months ago

    East Kilbride, United Kingdom Virtual FM Limited Full time

    **About the role** We have an opportunity for a Helpdesk Supervisor to join our Helpdesk team..This is an exciting time to lead, coach and motivate colleagues and to oversee a busy and fast paced Helpdesk in a Facilities Management environment. Do you have a real passion for customer service? Do you thrive working within a fast-paced team environment? Do...

  • Help Desk Supervisor

    3 months ago

    East Kilbride, United Kingdom Virtual FM Limited Full time

    **This job description sets out the key responsibilities and duties for the role of Help Desk Supervisor within VirtualFM. The duties and responsibilities are meant to provide guidance as to the nature and scope of the role. They are however not meant to be prescriptive. Additional extra or supplemental duties may be required to facilitate the needs of the...

  • Help Desk Operations Manager

    2 weeks ago

    East Anglia, United Kingdom Maxwell Stephens Recruitment Full time

    About the RoleWe are seeking a highly skilled and experienced Help Desk Manager to join our team at Maxwell Stephens Recruitment. As a key member of our operations team, you will be responsible for leading our Help Desk operations and ensuring the smooth delivery of exceptional customer service.Key Responsibilities:Oversee the day-to-day operations of the...

  • Help Desk Operations Manager

    2 weeks ago

    East Anglia, United Kingdom Maxwell Stephens Recruitment Full time

    About the RoleWe are seeking a highly skilled and experienced Help Desk Manager to join our team at Maxwell Stephens Recruitment. As a key member of our operations team, you will be responsible for leading our Help Desk operations and ensuring the smooth delivery of exceptional customer service.Key Responsibilities:Oversee the day-to-day operations of the...

  • Help Desk Operative

    3 months ago

    East Kilbride, United Kingdom Virtual FM Limited Full time

    This job description sets out the key responsibilities and duties for the role of Helpdesk Operative (Facilities Management). The duties and responsibilities are meant to provide guidance as to the nature and scope of the role. They are however not meant to be prescriptive. Additional extra or supplemental duties may be required to facilitate the needs of...

  • Help Desk Administrator

    3 months ago

    East Calder, United Kingdom Office Angels Full time

    Do you thrive on providing a first-class Customer Service? Do you have a natural flair and passion for customer service and administration skills? Office Angels Livingston are collaborating exclusively with a fast paced and innovative team for a Permanent Facilities Help Desk Administrator. The role is perfect for someone who has proven experience in a...

  • Help Desk Engineer

    3 weeks ago

    South East England, United Kingdom Cpl Life Sciences Full time

    Job DescriptionJob Title: IT Service SpecialistCompany: Cpl Life SciencesJob Summary:We are seeking a highly skilled IT Service Specialist to join our team at Cpl Life Sciences. As an IT Service Specialist, you will be responsible for providing standard incident resolution via IT Service Desk processes, providing basic technical troubleshooting to...

  • Help Desk Expert

    3 weeks ago

    South East England, United Kingdom Clearwater Analytics Full time

    Job Summary:The Technical Support Specialist plays a vital role in ensuring the smooth operation of Clearwater Analytics' IT systems. As a key member of the Help Desk Team, this individual will be responsible for providing first-tier technical support to employees, resolving simple problems and tickets in a timely and efficient manner.Key...

  • Help Desk Expert

    3 weeks ago

    South East England, United Kingdom Clearwater Analytics Full time

    Job Summary:The Technical Support Specialist plays a vital role in ensuring the smooth operation of Clearwater Analytics' IT systems. As a key member of the Help Desk Team, this individual will be responsible for providing first-tier technical support to employees, resolving simple problems and tickets in a timely and efficient manner.Key...

  • IT Service Desk Analyst

    5 days ago

    east kilbride, United Kingdom Eden Scott Full time

    Excellent opportunity with a leading global organisation for an IT Service Desk Analyst. You will be the single point of contact for all company IT needs and be accountable for resolving incidents and requests through remote support. This role is 100% working on site, and will require to work shifts across 24/5 (Monday - Friday). You will be required to...

  • IT Service Desk Analyst

    5 days ago

    east kilbride, United Kingdom Eden Scott Full time

    Job DescriptionExcellent opportunity with a leading global organisation for an IT Service Desk Analyst. You will be the single point of contact for all company IT needs and be accountable for resolving incidents and requests through remote support.This role is 100% working on site, and will require to work shifts across 24/5 (Monday - Friday).You will be...

  • IT Service Desk Analyst

    4 hours ago

    East Kilbride, United Kingdom Eden Scott Full time

    Excellent opportunity with a leading global organisation for an IT Service Desk Analyst. You will be the single point of contact for all company IT needs and be accountable for resolving incidents and requests through remote support.Read on to fully understand what this job requires in terms of skills and experience If you are a good match, make an...

  • IT Service Desk Analyst

    1 week ago

    East Kilbride, United Kingdom Eden Scott Full time

    Excellent opportunity with a leading global organisation for an IT Service Desk Analyst. You will be the single point of contact for all company IT needs and be accountable for resolving incidents and requests through remote support.Read on to fully understand what this job requires in terms of skills and experience If you are a good match, make an...

  • Technical Service Desk Analyst

    3 weeks ago

    East Kilbride, South Lanarkshire, United Kingdom Eden Scott Full time

    Job SummaryEden Scott is seeking an experienced IT Service Desk Analyst to join our team. As a key member of our IT department, you will be responsible for providing exceptional technical support to our employees, ensuring that all IT-related issues are resolved efficiently and effectively.Key ResponsibilitiesProvide day-to-day remote desktop support to...

  • Help Desk Engineer

    2 weeks ago

    Brighton, East Sussex, United Kingdom Premier Group Recruitment Full time €27,000

    Role: Helpdesk Engineer Skills: - helpdesk, logging tickets, solving user issues, Office365, Windows10, Windows Server, problem solver, people person, able to work independently and in team. I have a client based in Brighton who are looking for a Helpdesk Engineer who has experience with logging tickets, solving user issues, Office365, Windows10 and...

  • Help Desk Engineer

    3 weeks ago

    Brighton, East Sussex, United Kingdom Premier Group Recruitment Full time €27,000

    Role: Helpdesk Engineer Skills: - helpdesk, logging tickets, solving user issues, Office365, Windows10, Windows Server, problem solver, people person, able to work independently and in team. I have a client based in Brighton who are looking for a Helpdesk Engineer who has experience with logging tickets, solving user issues, Office365, Windows10 and...

  • Service Desk Operations Manager

    3 weeks ago

    South East England, United Kingdom In Technology Group Limited Full time £30,000 - £40,000

    Job Title: Service Desk ManagerCompany: In Technology Group LimitedJob Type: Full-timeLocation: OnsiteAbout the Role:We are seeking an experienced Service Desk Manager to join our team on a full-time onsite basis. As a Service Desk Manager, you will be responsible for overseeing the daily operations of the service desk team, ensuring efficient and...

  • SEN Teaching Assistant

    2 months ago

    Old Town, East Sussex, United Kingdom Supply Desk Full time

    Work with Supply Desk as a SEN Teaching Assistant in Eastbourne, East Sussex! Are you passionate about making a difference in the lives of children with special educational needs? Do you thrive in a supportive and dynamic educational environment? If so, we want you to join our team as a Supply SEN Teaching Assistant or Individual Needs Assistant for the new...

  • Facilities Operations Manager

    4 days ago

    East Anglia, United Kingdom Maxwell Stephens Recruitment Full time

    Job DescriptionAre you a natural leader with a passion for delivering exceptional service? As the Help Desk Manager, you will be responsible for ensuring the smooth and efficient running of the Help Desk operations.Your role will involve overseeing the day-to-day activities of the Help Desk, handling customer complaints, and managing a team of Help Desk...

  • Facilities Operations Manager

    3 days ago

    East Anglia, United Kingdom Maxwell Stephens Recruitment Full time

    Job DescriptionAre you a natural leader with a passion for delivering exceptional service? As the Help Desk Manager, you will be responsible for ensuring the smooth and efficient running of the Help Desk operations.Your role will involve overseeing the day-to-day activities of the Help Desk, handling customer complaints, and managing a team of Help Desk...

Help Desk Operator

4 months ago

East Kilbride, United Kingdom Virtual FM Limited Full time

This job description sets out the key responsibilities and duties for the role of Helpdesk Operative (Facilities Management). The duties and responsibilities are meant to provide guidance as to the nature and scope of the role. They are however not meant to be prescriptive. Additional extra or supplemental duties may be required to facilitate the needs of the business or assist during busy periods. This job description will be reviewed on an annual basis to establish whether the nature of the role has changed and the extent of that change.

**Key Duties & Responsibilities**:

- Short-listing and resourcing the correct engineer/contractor based on skills set and proximity to work location.
- Scheduling engineers and contractors to reactive and planned jobs.
- Liaising with suppliers/contractors with regard to queries on purchase/work orders, thresholds and call-out response.
- Logging reactive maintenance calls onto a job management system.
- Working on the job management system throughout the duration of the day.
- Consistently up-dating clients throughout the day.
- Ensure accurate and timely allocation of work requests from clients to meet service level agreements.
- Working to effectively meet tight deadlines and targets allocated by management in accordance with contract requirements.
- Any other duties requested by the Management Team.
- Cover holiday/sickness for colleagues.
- Assist other team members where necessary.

**Personal Skills & Attributes**:

- Must have previous experience in a Helpdesk environment.
- Need to have Excellent organisational skills and exceptional time management.
- Need to be able to work effectively in a team and multi-manage tasks.
- Coherent dealing with numbers as role requires prepping jobs for billing to the client.
- Self-motivator, methodological and pro-active.
- Results and task orientated attention to detail and accuracy.
- Confident & polite manner.
- Excellent Customer Service.

Working Hours - 40 hrs 0800-1700 Monday to Friday

**Job Types**: Full-time, Permanent

**Salary**: From £22,500.00 per year

**Benefits**:

- Company pension
- Free parking
- Life insurance
- On-site parking
- Private dental insurance
- Private medical insurance

Schedule:

- 8 hour shift
- Monday to Friday

**Experience**:

- Customer service: 3 years (required)

Work Location: In person