Help Desk Engineer

1 week ago


South East England, United Kingdom Cpl Life Sciences Full time
Job Description

Job Title: IT Service Specialist

Company: Cpl Life Sciences

Job Summary:

We are seeking a highly skilled IT Service Specialist to join our team at Cpl Life Sciences. As an IT Service Specialist, you will be responsible for providing standard incident resolution via IT Service Desk processes, providing basic technical troubleshooting to ticket-based issues, and managing basic projects related to service desk processes or technology solutions.

Key Responsibilities:

  • Provide standard incident resolution via IT Service Desk processes
  • Provide basic technical troubleshooting to ticket-based issues, IT projects, and strategic initiatives
  • Manage basic projects related to service desk processes or technology solutions
  • Develop and maintain documentation for end-user community and other IT departments
  • Additional projects or tasks as assigned by management
  • Responsibility of remote sites to help support and maintain their IT support needs
  • Drive and promote improvement to the customer experience within Data & Technology

Requirements:

  • Excellent customer service skills with a "Customer Experience" mindset with their end-user support
  • A flexible attitude with respect to work assignments and new learning
  • Willingness to travel to other locations to provide support as instructed by management

Preferred Qualifications:

  • Prior experience within a support-focused role, ideally with customer experience as a focus
  • Basic experience is required in Hardware (Intel-based equipment) and software (PC-based operating systems and applications)
  • Basic knowledge of standard IP-based networking topologies, networking hardware, and exposure to network standards and network protocols

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