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Service Desk Manager

2 months ago

England, United Kingdom Principle Networks Full time
Company Description

Principle Networks is a modern MSP specializing in cloud-managed network and security services. The company has won the CRN Rising Star Award for growth, innovation, and vision. Principle Networks works with leading vendors to transform legacy infrastructure into modern, secure platforms for enterprises in private and public sectors.

Role Description

This is a full-time remote role for a Service Desk Manager at Principle Networks. The Service Desk Manager will be responsible for overseeing technical support, IT service management, help desk support, and service desk operations on a daily basis.

Qualifications
  • Service Desk Management and IT Service Management skills
  • Technical Support and Help Desk Support experience
  • Strong knowledge of service desk operations
  • Excellent communication and leadership skills
  • Ability to prioritize and manage multiple tasks
  • Experience in managing remote teams
  • ITIL certification is a plus
  • Bachelor's degree in IT or related field