Assistant Front Desk Manager

3 weeks ago


Eastern England, United Kingdom Royal Caribbean Group Full time

The Front Desk Manager at Royal Caribbean Group is responsible for creating a positive working environment that exceeds hospitality industry standards. This involves establishing operational goals, training, and leadership development, while recognizing overall team performance.

Key qualifications include:

  • Minimum one year front of house supervisory experience in a hotel or hospitality industry related field.
  • Ability to effectively deal with internal and external guests, with high levels of discretion, patience, tact, and diplomacy.
  • Knowledge of customer service standards, including needs assessment, problem resolution, and quality service achievement.
  • Ability to communicate diplomatically with managers, employees, and resolve problems through coaching and counseling.
  • Flexibility to manage a dynamic guest services operation, navigating changing work environments and utilizing progressive disciplinary action processes.
  • Working knowledge of computers, internet access, and software packages such as Microsoft Office.
  • Completion of high school or basic education, with a working knowledge of US cash handling procedures and foreign exchange.

Royal Caribbean Group values a culture of excellence and teamwork, and this role is essential in achieving those goals.



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