Current jobs related to Help Desk Administrator - East Calder - Office Angels

  • Service Desk Analyst

    14 hours ago

    East Calder, West Lothian, United Kingdom Sky Full time

    Job Title: Service Desk AnalystAt Sky, we're looking for a skilled Service Desk Analyst to join our team. As a Service Desk Analyst, you'll be the first point of contact for customers experiencing technical issues with our products and services.Key Responsibilities:Provide first and second-line technical support to customers via phone, email, and chat.Log,...

  • Service Desk Analyst

    17 hours ago

    East Calder, West Lothian, United Kingdom Sky Full time

    Job Title: Service Desk AnalystAt Sky, we're looking for a skilled Service Desk Analyst to join our team. As a Service Desk Analyst, you'll be the first point of contact for customers experiencing technical issues with our products and services.Key Responsibilities:Provide first and second-line technical support to customers via phone, email, and chat.Log,...

  • Service Desk Analyst

    17 hours ago

    East Calder, West Lothian, United Kingdom Sky Full time

    Job Title: Service Desk AnalystAs a Service Desk Analyst at Sky, you will be the first point of contact for customers seeking technical support. Your primary responsibility will be to provide timely and effective solutions to customer inquiries, ensuring a positive experience and building trust in our brand.Key Responsibilities:Respond to customer inquiries...

  • Service Desk Analyst

    20 hours ago

    East Calder, West Lothian, United Kingdom Sky Full time

    Job Title: Service Desk AnalystAs a Service Desk Analyst at Sky, you will be the first point of contact for customers seeking technical support. Your primary responsibility will be to provide timely and effective solutions to customer inquiries, ensuring a positive experience and building trust in our brand.Key Responsibilities:Respond to customer inquiries...

  • Help Desk Expert

    3 weeks ago

    South East England, United Kingdom Clearwater Analytics Full time

    Job Summary:The Technical Support Specialist plays a vital role in ensuring the smooth operation of Clearwater Analytics' IT systems. As a key member of the Help Desk Team, this individual will be responsible for providing first-tier technical support to employees, resolving simple problems and tickets in a timely and efficient manner.Key...

  • Help Desk Expert

    3 weeks ago

    South East England, United Kingdom Clearwater Analytics Full time

    Job Summary:The Technical Support Specialist plays a vital role in ensuring the smooth operation of Clearwater Analytics' IT systems. As a key member of the Help Desk Team, this individual will be responsible for providing first-tier technical support to employees, resolving simple problems and tickets in a timely and efficient manner.Key...

  • Help Desk Operations Manager

    3 weeks ago

    East Anglia, United Kingdom Maxwell Stephens Recruitment Full time

    About the RoleWe are seeking a highly skilled and experienced Help Desk Manager to join our team at Maxwell Stephens Recruitment. As a key member of our operations team, you will be responsible for leading our Help Desk operations and ensuring the smooth delivery of exceptional customer service.Key Responsibilities:Oversee the day-to-day operations of the...

  • Help Desk Operations Manager

    3 weeks ago

    East Anglia, United Kingdom Maxwell Stephens Recruitment Full time

    About the RoleWe are seeking a highly skilled and experienced Help Desk Manager to join our team at Maxwell Stephens Recruitment. As a key member of our operations team, you will be responsible for leading our Help Desk operations and ensuring the smooth delivery of exceptional customer service.Key Responsibilities:Oversee the day-to-day operations of the...

  • Help Desk Engineer

    3 weeks ago

    South East England, United Kingdom Cpl Life Sciences Full time

    Job DescriptionJob Title: IT Service SpecialistCompany: Cpl Life SciencesJob Summary:We are seeking a highly skilled IT Service Specialist to join our team at Cpl Life Sciences. As an IT Service Specialist, you will be responsible for providing standard incident resolution via IT Service Desk processes, providing basic technical troubleshooting to...

  • Help Desk Supervisor

    4 months ago

    East Kilbride, United Kingdom Virtual FM Limited Full time

    **About the role** We have an opportunity for a Helpdesk Supervisor to join our Helpdesk team..This is an exciting time to lead, coach and motivate colleagues and to oversee a busy and fast paced Helpdesk in a Facilities Management environment. Do you have a real passion for customer service? Do you thrive working within a fast-paced team environment? Do...

  • Financial Service Desk Specialist

    17 hours ago

    East Calder, United Kingdom Sky Full time

    Job Title: Financial Service Desk SpecialistWe are seeking a highly skilled Financial Service Desk Specialist to join our team at Sky. As a key member of our finance team, you will be responsible for providing technical support and system administration for our finance systems, including SAP BI and SAP ECC.Key Responsibilities:Provide 2nd line technical...

  • Financial Service Desk Specialist

    15 hours ago

    East Calder, United Kingdom Sky Full time

    Job Title: Financial Service Desk SpecialistWe are seeking a highly skilled Financial Service Desk Specialist to join our team at Sky. As a key member of our finance team, you will be responsible for providing technical support and system administration for our finance systems, including SAP BI and SAP ECC.Key Responsibilities:Provide 2nd line technical...

  • Help Desk Supervisor

    3 months ago

    East Kilbride, United Kingdom Virtual FM Limited Full time

    **This job description sets out the key responsibilities and duties for the role of Help Desk Supervisor within VirtualFM. The duties and responsibilities are meant to provide guidance as to the nature and scope of the role. They are however not meant to be prescriptive. Additional extra or supplemental duties may be required to facilitate the needs of the...

  • Help Desk Engineer

    3 weeks ago

    Brighton, East Sussex, United Kingdom Premier Group Recruitment Full time €27,000

    Role: Helpdesk Engineer Skills: - helpdesk, logging tickets, solving user issues, Office365, Windows10, Windows Server, problem solver, people person, able to work independently and in team. I have a client based in Brighton who are looking for a Helpdesk Engineer who has experience with logging tickets, solving user issues, Office365, Windows10 and...

  • Help Desk Engineer

    3 weeks ago

    Brighton, East Sussex, United Kingdom Premier Group Recruitment Full time €27,000

    Role: Helpdesk Engineer Skills: - helpdesk, logging tickets, solving user issues, Office365, Windows10, Windows Server, problem solver, people person, able to work independently and in team. I have a client based in Brighton who are looking for a Helpdesk Engineer who has experience with logging tickets, solving user issues, Office365, Windows10 and...

  • Service Desk Administrator

    3 months ago

    East Kilbride, United Kingdom Atexa Fire and Security Solutions Limited Full time

    As the service desk administrator you are often the first point of contact with our customers, therefore exceptional customer service skills are essential. - **Responsibilities (are to include the following but are not limited to)**:_ - Engineer scheduling - Review and issue engineering reports - Raising Jobs - Maintenance, Quoted & Reactive - Purchasing of...

  • Front Desk Coordinator

    3 weeks ago

    East Midlands, United Kingdom SF Recruitment (Nottingham) Full time

    Job Advertisement: Permanent Front Desk CoordinatorHours: Full-time, Monday - Friday, 8:30am - 5:00pmPay Rate: £12.00 per hourAbout the Role:We are seeking a highly organized and friendly Front Desk Coordinator to join our client's team at SF Recruitment (Nottingham). As a key member of the administrative team, you will be responsible for providing...

  • Front Desk Coordinator

    3 weeks ago

    East Midlands, United Kingdom SF Recruitment (Nottingham) Full time

    Job Advertisement: Permanent Front Desk CoordinatorHours: Full-time, Monday - Friday, 8:30am - 5:00pmPay Rate: £12.00 per hourAbout the Role:We are seeking a highly organized and friendly Front Desk Coordinator to join our client's team at SF Recruitment (Nottingham). As a key member of the administrative team, you will be responsible for providing...

  • Financial Service Desk Specialist

    1 week ago

    East Calder, West Lothian, United Kingdom Sky Full time

    Technical Support and System AdministrationWe are seeking a highly skilled Technical Support and System Administration expert to join our team at Sky. As a key member of our UK&I Technology team, you will be responsible for providing 2nd line technical support and user administration for Finance systems (SAP BI & SAP ECC).Provide technical support and...

  • Financial Service Desk Specialist

    1 week ago

    East Calder, West Lothian, United Kingdom Sky Full time

    Technical Support and System AdministrationWe are seeking a highly skilled Technical Support and System Administration expert to join our team at Sky. As a key member of our UK&I Technology team, you will be responsible for providing 2nd line technical support and user administration for Finance systems (SAP BI & SAP ECC).Provide technical support and...

Help Desk Administrator

3 months ago

East Calder, United Kingdom Office Angels Full time

Do you thrive on providing a first-class Customer Service?

Do you have a natural flair and passion for customer service and administration skills?

Office Angels Livingston are collaborating exclusively with a fast paced and innovative team for a Permanent Facilities Help Desk Administrator. The role is perfect for someone who has proven experience in a similar role in customer service and has an interest in facilities and is naturally IT savvy and is looking for a new challenge. Based in West Lothian and the core hours are Monday - Friday, 9am-5.30pm.

Role Overview

You will work alongside this vibrant Help Desk Administrator team to provide a first line of support for technical, Building Management and Facilities Services. You must be experienced in customer service and a similar facility help desk role would be beneficial as well as IT savvy. You will see through all issues from initial log through to final resolution, ensuring excellent customer service each time. You will have excellent spelling and grammar, good knowledge of Microsoft platforms and software and take real pride in your work and enjoy going the extra mile. This is a fast paced and busy Help Desk role which is why previous experience is essential as you need to hit the ground running.

What's In It For You:

  • Competitive salary of 25k
  • Free on-site parking
  • Stunning office environment to ensure you're comfortable and work at your optimum
  • Opportunity to grow your skill set and develop professionally
  • Employer-funded nights out to celebrate your successes
  • Occasional office free lunches to say thank you for your hard work

Duties include:

  • First point of contact for incoming telephone calls. Accurately process enquiries, resolving concerns where possible or distributing call back requests to the relevant department with key information.
  • Responding to help desk queries and ensuring they are logged correctly in line with each client's contract on our clients management system.
  • Follow up on queries and plan engineer or sub-contractor attendance as required.
  • Liaise with contractors, client representatives, and the full team including engineers.
  • Ensure Contractors are aware of outstanding issues and are dealing with them in a timely manner.
  • Ensure Clients are updated with progress of works.
  • Appropriately escalate any issues where suppliers and engineers have failed to respond within contract timescales.
  • Assist with producing engineer/sub-contractor quotations.
  • Process reports for engineers, highlighting working hours and material costs.
  • Any other Ad hoc duties as required.

Skills and Experience required:

  • Previous experience within a facilities or commercial FM help desk role is preferred.
  • Previous Help Desk and Administration experience preferred.
  • Excellent communication skills - both written and verbal.
  • Customer service experience.
  • Good working knowledge of Microsoft office and Microsoft Teams.
  • Ability to work on own initiative and as a part of a team.

If you are passionate about customer service and have the drive to excel in a fast-paced help desk environment, then we want to hear from you. Reach out to our Livingston team now on (phone number removed) or (url removed), we can't wait to tell you more about the role/company/opportunity

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.