Financial Service Desk Specialist

19 hours ago


East Calder, United Kingdom Sky Full time
Job Title: Financial Service Desk Specialist

We are seeking a highly skilled Financial Service Desk Specialist to join our team at Sky. As a key member of our finance team, you will be responsible for providing technical support and system administration for our finance systems, including SAP BI and SAP ECC.

Key Responsibilities:
  • Provide 2nd line technical support and user administration for finance systems (SAP BI & SAP ECC).
  • Possess a strong understanding of financial processes such as A2R (Accounting to Reporting) and O2C (Order to Cash).
  • Act as the main point of escalation for any A2R and O2C process-related queries.
  • Lead and conduct weekly, monthly, quarterly, and annual audits for SAP BI and SAP ECC, ensuring full compliance with both internal and external audit requirements.
  • Maintain clear evidence and documentation of audit results to support regulatory and corporate governance standards.
  • Provide prompt, professional responses to customer inquiries, ensuring a high level of service.
  • Maintain a calm and solution-oriented approach while handling customer concerns, contributing to a positive customer experience.
  • Adhere to Sky's hybrid working policies, ensuring all health and safety procedures are followed, contributing to a safe and productive workplace.
Requirements:
  • Previous experience with finance systems SAP BI/SAP ECC systems, is essential for the role.
  • Experience with ticket management systems, including tools such as SysAid and Service-Now.
  • Strong troubleshooting and problem-solving skills with the ability to approach technical challenges creatively.
  • Willingness to share knowledge and coach others in system use and troubleshooting.
  • A demonstrated ability to deliver high-quality customer service, particularly within finance-related environments.
  • Experience with audit practices, especially relating to SAP BI/SAP ECC systems, is essential for maintaining regulatory compliance.
  • Fluency in Italian (both written and spoken) would be a plus, though not mandatory.
  • Proficiency in Microsoft 365 applications is essential, particularly Excel for data manipulation and reporting, and SharePoint for document management.
About Sky:

Sky is a leading media and entertainment company that offers a range of services, including TV, broadband, mobile, and Sky Connect. We are committed to delivering innovative and customer-centric solutions that meet the evolving needs of our customers.

What We Offer:
  • A competitive salary and benefits package.
  • The opportunity to work with a leading media and entertainment company.
  • A dynamic and supportive work environment.
  • The chance to develop your skills and career in a fast-paced and innovative industry.

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