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Help Desk Expert

2 months ago

South East England, United Kingdom Clearwater Analytics Full time

Job Summary:

The Technical Support Specialist plays a vital role in ensuring the smooth operation of Clearwater Analytics' IT systems. As a key member of the Help Desk Team, this individual will be responsible for providing first-tier technical support to employees, resolving simple problems and tickets in a timely and efficient manner.

Key Responsibilities:

  • Provide technical assistance to employees, troubleshooting and resolving issues related to desktop, laptop, and network services.
  • Respond to escalated employee issues and incidents, working closely with internal stakeholders to ensure prompt resolution.
  • Collaborate with the IT team to complete basic tasks and projects, supporting the delivery of systems and features that provide significant value to the organization.
  • Assist new hires with setup, tools, and best practices, ensuring a seamless onboarding experience.
  • Contribute to the development and implementation of standard operating procedures and customer service guidelines, enhancing the overall IT support experience.
  • Perform tasks such as assembling workstations, unboxing and organizing inventory items, and maintaining a clean and safe work environment.
  • Install and configure IT equipment, including TVs and other devices.

Required Skills and Qualifications:

  • Knowledge of Intune and JAMF administration, as well as basic knowledge of Azure Active Directory.
  • Experience with Microsoft Windows operating systems, Microsoft Office products, and MAC.
  • Basic knowledge of networks and self-motivated, organized individual with basic mechanical aptitude.
  • Ability to troubleshoot first-tier computer hardware and software issues, with strong computer skills and proficiency in Microsoft Office.
  • Excellent attention to detail, strong documentation skills, and outstanding verbal and written communication skills.
  • Strong organizational and interpersonal skills, with exceptional problem-solving abilities and a collaborative mindset.

Education and Experience:

  • Certifications in CompTIA A+, Udemy IT Help Desk Professional, Microsoft IT Support, or Apple Support.
  • Good to have, but not essential: degree in information technology.
  • 4+ years of relevant experience in a similar role.