Customer Service Representative

3 weeks ago


Edinburgh, United Kingdom VBUSA LTD Full time

We are seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and resolving inquiries or issues.

**Responsibilities**:

- Answer incoming customer calls and respond to inquiries or concerns
- Provide information about products and services
- Handle and resolve customer complaints or issues in a professional and timely manner
- Up sell products and services to customers when appropriate
- Perform data entry tasks accurately and efficiently
- Analyse customer accounts and provide appropriate solutions or recommendations

**Qualifications**:

- Excellent phone etiquette with the ability to handle high call volumes
- Ability to analyse customer needs and provide appropriate solutions
- Ability to effectively communicate with customers in a professional manner

If you are a motivated individual with a passion for delivering exceptional customer service, we would love to hear from you.

**Salary**: From £24,458.52 per year

**Benefits**:

- Company events
- On-site parking
- Paid volunteer time

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to commute/relocate:

- Edinburgh: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

Application deadline: 21/03/2024



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