Customer Service Specialist

2 weeks ago


London, United Kingdom DB Schenker Full time

At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.

What you will be doing?
- Responsible for the planning and organizing of the unloading of all import trailers from the UK and Europe to Ireland.
- Maximize load capacity and schedule and organize drivers and vehicles efficiently to maintain and develop current profit margins.
- Create, maintain and forward where necessary all administrative records for cargo importing to Ireland using our in-house computer system.
- Fulfil customer demands which can be very testing and changeable
- Communicate directly with customers, suppliers and work collaboratively all other internal departments
- Flexibility required due to the ever-changing demands of the transport industry and ensure customer expectations are met or exceeded.
- Good geographical knowledge of Ireland, the UK and Europe
- Have a patient and considered approach to work in order to manage a dynamic, variable and changing workload
- Have strong written and verbal communication skills Be able to manage and prioritize workloads in periods of heavy demand.

Previous Export/Import experience desirable.

Minimum GCSE standard in English and Maths (or equivalent)



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