Customer Service Specialist

3 weeks ago

London, United Kingdom Lufthansa Group Full time

The Customer Service Specialist supports operational fulfilment of the business and provides outstanding customer service to our external customers and represents the voice of the customers internally. He/she is the first point of contact for operational topics towards the customer and supports regular customer reviews.

Join our team and help shape the future of aviation technology withus

Tasks

The duties of the Customer Service Specialist include:

  • Own and manage Customer Support email inbox for Fulfilment.
  • Be primary point of contact between internal and external customers.


  • Perform daily routine customer follow up regarding in house work. Update and maintain database systems with information to provide customer feedback in a timely manner.
  • Attend and participate in Production/Operation meetings as necessary. Provide customer requirements during the meetings.
  • Open and close Sales Orders of Business Projects as required.
  • Enter all new customer orders into the company’s ERP and tracking systems.
  • Own and manage quotations logs.
  • Work with the Finance Department to provide job costing paperwork to the Invoicing team.
  • Ensure customer quotes are prepared and sent to customers on a prompt and timely basis.
  • Record frequently escalated topics and analyse areas for improvement.
  • Take initiatives for process improvements.

Requirements

The ideal Customer Service Specialist should meet the following requirements:

  • Experience in the Aerospace industry desirable
  • Previous experience in Customer Service role
  • Organisational talent, high own initiative, high conflict ability and analytical skills


  • Must have strong written and oral communication skills
  • Have the ability to read and understand customer contracts / specification and put in
  • Place action plans for contract adherence
  • Good IT skills with the use of standard Microsoft packages. Proven experience of using MRP / ERP
  • Data systems (SAP / AMOS etc.)
  • Experience of multi-tasking
  • Relationship building skills
  • Strong, adaptable, consultative selling skills
  • The candidate must be self-motivated, driven and ambitious
  • Ability to work under pressure and to tight deadlines
  • Analytical approach to work
  • Flexible approach to work
  • Ability to work in a proficient manner when faced with difficult situations
  • Innovative approach to management skills
  • Candidate must have the right to live and work in the UK unrestricted
  • Mandatory Training will be required

About Lufthansa Technik Landing Gear Services UK Lufthansa Technik Landing Gear Services is part of the Lufthansa Technik Group - the world's leading provider of maintenance, repair and overhaul services as well as modifications to the civil aviation industry. With tailor-made maintenance programs and advanced repair techniques, we ensure the reliability and availability of our customers' aircraft fleets. We are independent of aircraft manufacturers and licensed internationally as a repair, manufacturing and development organization. With more than 26,000 employees and over 30 international subsidiaries, the Lufthansa Technik Group offers a full range of services in the fields of maintenance, overhaul, component support, engines, landing gears, VIP services, innovation and digital fleet solutions to around 800 customers worldwide. Lufthansa Technik Landing Gear Services is located in London and has over 300 employees. Our success is built on our people who are fundamental to our organization.

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