Account Management Team Leader

4 weeks ago

Remote, United Kingdom Jonas Software Full time

Job Description:
Account Management Team Leader

Jonas FinTech are well established within the Payments industry having been running for over 20 years and are on an upward curve in terms of growth and ambitions.

Our platforms have evolved into a powerful, cost-effective all-in-one solution for Bacs, Cards and International payment transactions. We cover Online/Offline Card Payments, Bacs Data validation, Direct Debit management, Facilities Managed Bureau, Bacs process automation and consultancy solutions blended with two industry leading brands with great reputations. We’re not just a payments software supplier to our clients; we’re trusted experts working in partnership to keep payment security, efficiency and automation at the heart of their business.

Its exciting times with new Open Banking capabilities that are enabling us to enhance our products, diversify our product offering and target new verticals through the latest available technologies. Our platforms are continuously being developed, we are a business at the front of payment technologies and as such we have enjoyed a history of strong profits and are now on the growth curve. If you want to work for a growing business that’s ambitious and focussed on developing great products, then Jonas FinTech might be for you.

With a visionary leadership team focussed on its core values we want to attract the best, retain and grow our people to fulfil their potential. Expectations are high but so is the reward and recognition, it’s a fast-paced working environment that requires its people to take accountability for their roles and assertiveness towards challenges.

Jonas Fin Tech is part of the Jonas Software Operating Group within Constellation Software Inc. The Jonas Group are the leading provider of enterprise full-service software solutions to a number of vertical markets including the following hospitality focused industries: Education, Foodservices, Leisure, Club, and Attractions. Jonas has over 60,000 customers, in over 17 countries worldwide. Jonas’ focus is on creating long term relationships with our customers and ensuring we meet and exceed their software and service needs.

POSITION:
As a result of business expansion, we are seeking an experienced account manager that’s ready for the next step in their career. You will be responsible for a small selection of key accounts with two direct reports managing the wider customer base. Your key deliverables: Grow the revenue from the entire customer base, hit the renewals targets, manage price books, grow and develop the account management team.

This position is a remote role with the requirement to commute to monthly team meetings.

JOB RESPONSIBILITIES:
Team Lead- Lead a small team with the scope to grow over the next 12 months to hit the business goals- Responsible for coaching and developing 2 direct reports into exceptional account managers- Monthly 121’s and annual performance reviews- Embed a strategic account manager approach with reporting cadence in place- Managing key projects such as Licence Audits or back to base marketing campaigns.

Account Management- Responsibility for your own accounts and your own targets- Maintain an in-depth knowledge of the Company’s product portfolio and awareness of competitor products- Qualify, develop and manage a lead through to sales conversion, whether sourced or provided by brands- Develop and maintain a sales pipeline of sufficient size to achieve agreed sales targets- Ensure your own monthly sales targets (KPIs) set by management are met or exceeded- Meet and exceed all bookings and revenue targets- Meet and exceed all weekly and monthly activity expectations- Maintain high levels of CRM accuracy to help provide the wider business with correct information.

Systems & Processes- Building account management process to great consistency and improve customer relationships. Consistent customer contact, account reviews, proposals, account update plans- Work with the Contracts Manager to ensure the contract renewal automation process is working- Work with Credit Control to agree a process for escalating and resolving 90 day bad debt- Manage and report on the account management approaches i.e. Accounts on quarterly meetings, Accounts on half yearly meetings.

JOB QUALIFICATIONS:
- Experience managing large enterprise accounts- Proven experience software solutions within the payments sector- Proven sales and problem solving skills- Excellent organisational skills and ability to manage multiple priorities and tasks simultaneously- High level of customer focus- High degree of initiative and self-motivation to work autonomously producing highly accurate work or as part of a team on projects- Excellent written, verbal and presentation communications skills- The ability to build and foster business relationships- Good understanding of technology and how it is applied in business- Strong presenting skills delivering presentations to senior level executi

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