Corporate Reception Team Leader

6 months ago

Derby, United Kingdom JLL Full time

JLL supports the Whole You, personally and professionally.

Main duties
- To supervise the running of the reception and car-parking
- To ensure all guests receive an excellent welcome and that you consistently deliver great service
- Ensure consistent, high quality support is supplied to the business consistently
- To process the booking in of site visitors in accordance with local clearance procedures using client

software programs
- Use computer as an effective communication tool, inputting data as requested into excel and word

documents
- Ability to identify and escalate building maintenance issues/hazard perception
- Attend training as appropriate/on-line/out of house/self-development
- To handle any guest complaints and provide a swift solution or escalate as appropriate
- To ensure you are immaculately dressed in uniform and adhere to Client and Signature grooming

standards
- To portray a friendly, professional and courteous demeanour at all times, using open and appropriate

body language
- To be articulate and pre-empt the needs of clients and visitors
- To effectively deliver to all guests, Health and Safety and building information as necessary including

evacuation procedure upon arrival
- To communicate effectively with other departments and neighbouring Mitie sites
- To communicate professionally with residents of the building (inc. building-wide messages) and the client,

providing a 5* level of service at all times
- To be responsible for the upkeep and cleanliness of your allocated area including any filing and next shift

preparation
- To efficiently report any maintenance, IT or Health and Safety concerns to the relevant department
- To maintain and actively utilise a portfolio of information to assist with client queries for example,

transport, car parking, local amenities, restaurants, hotels etc.
- To actively complete departmental checklists ensuring quality of service and standards pertaining to the

presentation and maintenance of meeting rooms and public areas
- To assist in any other reasonable duties as required by your colleagues, Managers or client

Person Specification
SC clearance
Flexible and proactive
Passionate about exceptional customer service.
Experienced in Front of House or Reception ideally gained within a corporate or 5 Star hotel environment.
Ability to build positive relations with colleagues, guests and clients.
Able to interact with all levels of personnel, including Senior Executives within the client organisation.
Able to work off their own initiative and with mínimal direction.
Confidently able to manage emergency situations and make decisions as required.
Strong team player with a commitment to support their colleagues.
Excellent written and oral communication skills.
Exceptionally organised and skilled in multi-tasking.
High attention to detail.
Working knowledge and competent in the use of Microsoft Office software
An understanding of Audio Visual and IT systems and the ability to explain this accurately to customers
Computer literate (Word, Excel, Outlook E-mail)
To be able to move heavy / bulky items safely
A clear understanding of Health & Safety practices
Customer focused with the ability to build positive relationships
Enthusiastic and conscientious approach to all Site Support related tasks
Clear, strong and confident communication skills
Team player with a “can do” attitude

Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

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