Mobile Support Team

6 months ago

Derby, United Kingdom Mitie Full time

**Job Ref 42340**:
To deliver an exceptional customer experience for all internal and external customers visiting the corporate facilities ensuring that all activity delivered is of the highest standard.

**Service excellence**:

- Responsible for understanding, following and driving company standards (i.e. Standard operating procedures)
- Responsible for challenging when service excellence delivery falls below SLA / SOP / KPI
- Informed knowledge of the contractual KPIs & SLAs

**Engagement, culture & communication**:

- Responsible for acting and behaving in line with One Code
- Responsible for attending / participating in monthly team meetings, briefings & internal communications
- Informed knowledge of all company engagement and communications initiatives

**Client relationships**:

- Accountable for positive client perception
- Informed knowledge of key stakeholders on the account
- Informed knowledge of the client values and objectives
- Informed knowledge of contribution towards client retention

**Finance & Commercial Awareness**:

- Responsible for completing monthly timesheet or equivalent and following expenses procedures
- Responsible for caring for any company property provided
- Informed knowledge of the impact of behaviour on the finances of the contract
- Informed knowledge of company USP

**People & productivity**:

- Responsible for following time off work, grievance, whistle blowing & disciplinary procedures
- Responsible for owning own development, and ensuring all learning is put into practise
- Responsible for personal performance including delivery of agreed personal objectives
- Informed knowledge of HR procedures and expectations outlined in employee handbook

**Business development**:

- Informed knowledge of how to raise ideas to grow the contract/expand or enhance service; Informed knowledge of all service offerings;
- Informed knowledge of Link scheme including how to identify business development opportunities
- Informed knowledge of all Signature service offerings and other outsourced service lines on site

**QHSE and wellbeing**:

- Accountable for reporting any near misses, dangerous occurrences or incidents immediately
- Responsible for working in a safe manner at all times and in line with any SOP's and QHSE folder
- Responsible for challenging any behaviours that fall short of expectations and as outlined in the Mitie QHSE policy
- Informed knowledge of the Mitie Health & Safety values, detailed in the your well-being handbook

**Strategy: innovation, change & project management**:

- Informed knowledge of contract innovations and overall contract and business strategy
- Informed knowledge of upcoming projects and relevant changes to their role

**Main duties**
- To provide exceptional levels of customer service.
- To act as a meet and greet in the main reception.
- To ensure all visitors are recorded onto site and issue Security passes to external guests / contractors.
- Work to a standard set of operating procedures processes that are implemented across the Corporate facilities.
- To process room booking and video conference requests and issue support documentation to relevant departments.
- Produce monthly statistics of utilisations
- Process guest WIFI user requests via the online system.
- Support Emergency Evacuation procedures - responsible for taking the lead in the management of Emergency Evacuations.
- Manage anyone working in the building outside of core business hours to ensure their safety and wellbeing.
- Manage any issues that arise outside of core business hours, escalating to the relevant person dependent on the issue.
- Make decisions and communiucate with anyone working in the building outside of core business hours.
- Process incoming and outgoing mail and courier items.
- Manage the site stationery supplies.
- Raise work requests through the Maximo system for maintenance and cleaning.
- Manage bookings for visitor car parking spaces for the facility.
- Work as part of a flexible team to provide reception and meeting room support.
- Carry out basic administration tasks to support the business.
- To support the review of procedures and processes.
- Ensure that performance is compliant with agreed SLA.
- To put forward any suggestions/initiatives.
- To work as part of a team to deliver a first class service within the facility
- To support the Service Level Agreement by ensuring that all Site Support activities are carried out effectively
- To manage the onsite AV/IT equipment and support the Client with any AV/IT issues
- Ensure all meeting spaces are set to a defined standard
- To ensure all customer requests are dealt with efficiently and effectively

**Person Specification**
- SIA Licenced (preferable)
- Flexible and proactive
- Passionate about exceptional customer service.
- Experienced in Front of House or Reception ideally gained within a corporate or 5 Star hotel environment.
- Ability to build positive relations with colleagues, guests and clie

  • Mobility Expert Team Leader

    7 days ago

    Derby, Derby, United Kingdom Halfords Full time

    About the RoleWe are seeking an experienced Mobility Expert Team Leader to join our team at Halfords. As a key member of our mobile team, you will be responsible for managing a team of technicians, ensuring they deliver exceptional customer service and technical support on the road.This is an exciting opportunity to take your career to the next level, with a...

  • Disability Support Worker

    5 months ago

    Derby, United Kingdom Disability Support Full time

    Job Overview: We are seeking a compassionate and dedicated Personal Care Assistant to provide support and assistance to an individual in their home. As a Personal Care Assistant, you will play a vital role in helping the client maintain their independence and improve their quality of life. Duties**:This role includes looking after animals including...

  • Global Mobility Advisor

    6 months ago

    Derby, United Kingdom Rolls-Royce Full time

    **Job Description**: **Global Mobility Advisor** **Full time** **Derby / Hybrid (1 / 2 days per week in office)** **Why Rolls-Royce?** An exciting opportunity has arisen for an **Global Mobility Advisor **to join our Global Mobility Team, based in Derby. Global Mobility assists with moving employees compliantly from one Country to another, this includes...

  • Experienced Mobile Expert Team Lead for Progressive Technicians

    2 weeks ago

    Derby, Derby, United Kingdom Halfords Full time

    About the RoleWe are seeking an experienced and skilled individual to join our Halfords team as a Mobile Expert Team Lead. This is a fantastic opportunity for someone with technical expertise to take their career to the next level by supporting a team in delivering exceptional customer service.

  • Mobile Cleaner

    5 months ago

    Derby, United Kingdom Paragon Commercial Cleaning Full time

    Paragon Commercial Cleaning are a specialist commercial cleaning company with over 40 years of expertise in the industry. We deliver a service that is individually designed to meet our clients’ needs. Our outstanding service is a result of our dedication to our company values. These values are what motivate us and are reflected in everything we do, from...

  • UK Domestic Mobility Coordinator

    7 days ago

    Derby, Derby, United Kingdom Rolls-Royce plc Full time

    Domestic Mobility Advisor RoleWe are seeking an experienced Domestic Mobility Advisor to join our team in Derby, UK.This is an exciting opportunity to work with a leading company in the field of mobility services, supporting employees and managing external service providers to deliver a seamless end-to-end service for domestic UK mobility.As a key member of...

  • Mobile Application Developer

    3 weeks ago

    Derby, Derby, United Kingdom Futures Housing Group Full time

    Mobile Application Developer Role at Futures Housing GroupAs a skilled Mobile Application Developer at Futures Housing Group, you will be responsible for designing and implementing scalable and efficient mobile applications using languages such as Java and Kotlin. Your collaboration with designers will ensure user experience and interface design meet company...

  • Sales and Mobility Solutions Specialist

    7 days ago

    Derby, Derby, United Kingdom CITRUS CONNECT LTD Full time

    Job DescriptionWe are seeking a dynamic and driven Sales and Mobility Solutions Specialist to represent CITRUS CONNECT LTD, the UK's premier provider of stairlifts and bathing equipment.About UsCITRUS CONNECT LTD is the UK's leading mobility expert. Our mission is to enhance clients' mobility and independence by providing tailored solutions.Key...

  • Car Park Attendant

    6 months ago

    Derby, United Kingdom Event Support Team Full time

    **Job Role: Car Park Attendant** **Location: Derby Arena/ Pride Park Stadium and surrounding areas** **Salary: up to £10.42 per hour.** **Contract Type: Casual/Flexible** **A little bit about us..** Event Support Team specialises in managing a wide range of services for major sporting events, concerts, festivals, firework shows, and more. From start to...

  • Mobile Expert Supervisor

    6 days ago

    Derby, Derby, United Kingdom Motorsport-Total GmbH Full time

    Job Title: Mobile Expert SupervisorJob Overview: As a Mobile Expert Supervisor, you will be responsible for supporting a team of technicians, providing technical guidance, and ensuring the delivery of high-quality services to customers. This role requires excellent communication skills, experience in delivering coaching/training, and a valid driving...

  • Client Support Worker

    6 months ago

    Derby, United Kingdom Action Housing & Support Full time

    **Client Support Worker** Action is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees, volunteers and agency workers to share this commitment. As a result we have made a commitment to support our colleagues wellbeing and have shortened our working week to 37 hours per week,...

  • Mobile Tyre Technician

    4 weeks ago

    Derby, United Kingdom Halfords Full time

    Are you an experienced Tyre Fitter/Technician looking for an exciting opportunity as a Mobile Tyre Fitter/Mobile Technician? Look no further! Within this role you will arrive at your local hub to collect your van and using the smart app, you will be guided through your daily route, being the face of the business meeting customers and carrying out technical...

  • Tenancy Sustainment Support Officer

    6 months ago

    Derby, United Kingdom Action Housing & Support Full time

    a **Tenancy Sustainment Support Officer** based in **Derby**. Joining us on a full-time, permanent basis, working up to 38 hours per week, you will receive a competitive salary of **£21,825 - £23,825 per annum.** **Action Housing **is a Registered Charity and Housing Provider. Action offers support to vulnerable individuals and families, enabling them to...

  • UK Domestic Mobility Expert

    2 weeks ago

    Derby, Derby, United Kingdom Rolls-Royce plc Full time

    Job DescriptionAn exciting opportunity has arisen for a skilled professional to join the Mobility team at Rolls-Royce plc, based in Derby. The successful candidate will be responsible for delivering on all day-to-day aspects of UK domestic mobility.This role involves assisting the business and employees, as well as managing external service providers, to...

  • Mobile Tyre Fitter

    6 months ago

    Derby, United Kingdom Halfords Full time

    Realistic OTE of £28,000 per year. Base salary: £25,500 per year. Our Mobile Tyre Fitters use their automotive / mechanical expertise to deliver a fantastic customer experience in the field. Receiving bookings through a smartphone App you’ll pick stock up from your local Hub and drive to customers’ homes or workplaces to carry out booked jobs, working...

  • Mobile Cleaner Derby

    3 weeks ago

    Derby, United Kingdom CV-Library Full time

    Role: Mobile Cleaner Salary: £12.24 Contract Type: Full time Shift Pattern: 40 hours a week, over 5 days (To be negotiated) Location: Derby Phosters (FM) Ltd are fast-paced dynamic facilities maintenance company who operates nationwide, providing nearly 30,000 service visits to properties and sites across the United Kingdom. We provide a...

  • Commercial Plumber

    6 months ago

    Derby, United Kingdom Omni RMS Full time

    **Mobile Commercial Plumber** **Permanent, Full Time** **Salary: up to £34,500 + Commercial Van + Overtime** **Location: Derby** We are recruiting for an experienced Mobile Commercial Plumber to maintain a multi-site commercial contract across Derby We provide a planned, preventative, and responsive repairs service to ensure our clients’ facilities...

  • Mobile Tyre Mechanic Opportunity

    2 weeks ago

    Derby, Derby, United Kingdom Halfords Full time

    Company OverviewHalfords is a leading UK automotive services and repair business, offering a range of opportunities for career progression.Job SummaryWe are seeking an experienced Mobile Tyre Technician to join our team as a Mobile Tyre Mechanic. As a key member of our mobile tyre fitting operation, you will be responsible for providing excellent customer...

  • Mobile Trailer Technician

    3 weeks ago

    Derby, Derby, United Kingdom Auto Skills UK Full time

    Job Details:Auto Skills UK is seeking a skilled Mobile Trailer Mechanic to join our team. As a Mobile Trailer Mechanic, you will be responsible for servicing, repairing, and maintaining trailers to a high standard within our company guidelines and in accordance with current mandatory legislation.Responsibilities:Service, repair, and maintain trailers to a...

  • Mobile Body Repair Technician

    3 weeks ago

    Derby, Derby, United Kingdom Vertu Motors group Full time

    We are seeking a highly skilled Mobile Bodyshop Technician to join our team at Bristol Street Motors Repair Master, part of the Vertu Motors group.About the RoleAs a Mobile Bodyshop Technician, you will be responsible for carrying out scheduled repairs that have been pre-arranged. Your tasks will involve preparation work, local paintwork, medium filler...