Tenancy Sustainment Support Officer

6 months ago

Derby, United Kingdom Action Housing & Support Full time

a **Tenancy Sustainment Support Officer** based in **Derby**. Joining us on a full-time, permanent basis, working up to 38 hours per week, you will receive a competitive salary of **£21,825 - £23,825 per annum.**

**Action Housing **is a Registered Charity and Housing Provider. Action offers support to vulnerable individuals and families, enabling them to establish and maintain a home and empowers tenants to recognise what they can do by supporting them to develop the skills they need for their long-term independence.

As our **Tenancy Sustainment Support Officer,** you will participate in the delivery of client engagement activities. This may be informing clients of relevant activities and facilitating their attendance, or leading or supporting the delivery of a group work session.

**Benefits available to our Tenancy Sustainment Support Officer** **include**:

- Mileage and Expenses
- Casual Dress
- Free Parking
- Free Tea and Coffee
- Westfield Employee Assistance
- Paid breaks
- Microsoft Service Pro + Work Mobile

**Responsibilities as our Tenancy Sustainment Support Officer** **will also include**:

- Participating in the delivery of client engagement activities, this may be informing clients of relevant activities and facilitating their attendance, or leading or supporting the delivery of a group work session
- Providing accurate, concise and clear documentation that is easily understood by clients and completing the required fields and case notes on the case management system
- Managing and updating Client Support Modules
- As well as being a good listener and communicator, they will be sensitive to the diverse needs of the client and have a clear understanding of professional boundaries. Support may include accessing community-based services, maximising benefits/income, dealing with accommodation issues and addressing issues relating to health and wellbeing
- Have and develop relevant, current knowledge about services, resources and opportunities that will likely benefit their clients and assist them in social or community engagement and timely, positive move-on. Clients who are exiting the service will be supported through the transition to ensure that the process is managed effectively. For accommodation move-on there will be a willingness to assist with transporting the client’s belongings where this is practical and appropriate.
- Assessing referrals and managing waiting lists
- Completing weekly data returns as required

**What we’re looking for in our Tenancy Sustainment Support Officer**:

- Minimum 1-year experience of working with one of the following client groups - offenders, young people, substance users, people with mental health issues or domestic abuse survivors
- At least 12 months experience of delivering housing related support, with an understanding of housing law and local knowledge of housing options and services
- Demonstrates an understanding of the issues facing this client group, and has a dedication to improving the lives of vulnerable people
- Ability to engage clients who are unmotivated and be a key influencer with the ability to be flexible in their approach to suit the client
- An understanding of the social, emotional and vulnerability of the service users supported by this team
- Understanding of the importance of confidentiality, risk management, safeguarding and GDPR
- Computer skills including all Microsoft packages
- Integrity, professionalism and a good understanding of the importance of professional boundaries
- Good organisational skills, the ability to work flexibly, on your own initiative and to prioritise workload
- Ability to deliver group work
- The ability to be flexible and cooperative as part of a team
- Ability to work with a wide range of people effectively
- Ability to adapt and learn to new IT systems

This post has been designated as an Essential Car User. A Full UK Driver’s license and access to a vehicle are essential. The vehicle must be insured for business use and have a current MOT certificate.

**Job Types**: Full-time, Permanent

**Salary**: £21,825.00-£23,825.00 per year

**Benefits**:

- Casual dress
- Company pension
- Employee discount
- On-site parking
- Referral programme

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Derby: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Do you have a valid Driving Licence, MOT, and Business insurance or are you Willing to obtain prior to starting this role ?

Work Location: In person

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