Neighbourhood Support Specialist
1 day ago
We are seeking an experienced Neighbourhood Support Specialist to join our team in Derby, working on one of our general needs housing schemes. This is an exciting opportunity to help us grow and improve our communities by supporting people to manage their tenancies and being the first point of contact for our tenants living in the community.
This role requires a creative, and empathetic individual with a passion for inspiring people and creating sustainable communities. As a Neighbourhood Support Specialist, you will be responsible for assisting the neighbourhood manager in case managing wide-ranging tenancy management issues, including anti-social behaviour, property condition, garden enforcement, managing complaints, safeguarding, domestic abuse, and tenancy fraud/misuse cases.
- Assisting the neighbourhood manager in case managing tenancy management issues.
- Responding to instances of disrepair within accommodation and working with the asset management and repairs team to ensure any maintenance issues are resolved.
- Working with the neighbourhood manager to ensure the speedy allocation and re-let of void properties within the target turnaround period and in line with Salvation Army Homes policy, procedure, and good practice.
- Promoting effective multi-agency working by developing good local contacts with other relevant statutory and voluntary agencies in the area, attending regular local meetings where required, and generally promoting the work of Salvation Army Homes with other agencies.
The salary for this role is approximately £32,000 per year, making it an attractive option for those looking to advance their careers in social housing. We offer a range of benefits, including 26 days annual leave rising to 31 days, an extra day off on your birthday, a High Street discount scheme, pension with life assurance, discounted private medical insurance, loans available for financial emergencies, occupational sick pay, a full induction package, and training relevant to the role.
About Us
Sahavation Army Homes is a registered social landlord and one of the leading providers of supported housing in the UK. We are dedicated to transforming lives by providing accommodation and support for some of the most vulnerable members of society - mainly people with complex needs and/or experiencing homelessness.
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